About the Company
Aviva is a leading international savings, investments and insurance group, serving 33 million customers across 16 markets worldwide. Our purpose is to be with you today, for a better tomorrow. We believe in being a good corporate citizen, contributing to society, and creating long-term value for our customers, shareholders, and communities. With a significant presence in Norwich, we pride ourselves on our inclusive culture and commitment to employee development.
Job Description
We are seeking a highly experienced and strategic Operations Director to lead and optimize our operational functions in Norwich. This pivotal role will be responsible for overseeing the efficiency, effectiveness, and scalability of our core business processes, ensuring we deliver exceptional service and value to our customers. The successful candidate will drive continuous improvement initiatives, manage large-scale projects, and foster a culture of operational excellence within a dynamic and complex financial services environment.
Key Responsibilities
- Develop and execute operational strategies aligned with business goals and objectives.
- Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and continuous improvement.
- Oversee the end-to-end operational processes, identifying areas for optimization, automation, and cost reduction.
- Manage operational budgets, ensuring financial targets are met and resources are allocated effectively.
- Implement and monitor key performance indicators (KPIs) to track operational efficiency and service delivery.
- Drive large-scale operational projects and change initiatives from conception through to successful implementation.
- Ensure compliance with all relevant regulatory requirements and internal policies.
- Collaborate with cross-functional departments, including IT, finance, and customer service, to achieve integrated business outcomes.
- Identify and mitigate operational risks, developing robust contingency plans.
Required Skills
- Proven experience in a senior operational leadership role, preferably within financial services or a similarly regulated industry.
- Strong strategic planning and execution capabilities.
- Exceptional leadership and people management skills, with a track record of building and developing high-performing teams.
- Expertise in process optimization, lean methodologies, and operational best practices.
- Solid financial acumen and experience with budget management.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to drive change and innovation in a complex organizational structure.
- Strong analytical and problem-solving abilities.
Preferred Qualifications
- Master's degree in Business Administration (MBA) or a related field.
- Certifications in Lean Six Sigma (Green Belt or Black Belt).
- Experience with large-scale digital transformation projects.
- A deep understanding of the insurance or savings industry regulatory landscape.
Perks & Benefits
- Competitive annual leave allowance, with the option to buy/sell days.
- Generous pension scheme with employer contributions.
- Comprehensive private medical insurance.
- Life assurance and critical illness cover.
- Annual performance-based bonus scheme.
- Access to a range of flexible benefits, including discounted gym memberships and retail vouchers.
- Opportunities for professional development and continuous learning.
- Inclusive and supportive work environment.
- On-site parking and excellent public transport links.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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