About the Company
Peterborough City Council is dedicated to serving the community of Peterborough, striving to create a vibrant, inclusive, and sustainable city for all its residents. As a local authority, we play a crucial role in providing essential services, from education and social care to housing and environmental initiatives. We are committed to excellence, innovation, and working collaboratively to meet the diverse needs of our community, ensuring fair and equitable access to resources and opportunities.
Job Description
We are seeking a dedicated and proactive Public Housing Coordinator to join our Housing Services team. In this pivotal role, you will be instrumental in the effective management and coordination of public housing programs, ensuring compliance with all relevant regulations and local policies. You will work closely with tenants, stakeholders, and internal departments to provide comprehensive support, promote tenant welfare, and maintain high standards across our housing portfolio. This role requires a compassionate individual with strong organizational skills and a commitment to public service.
Key Responsibilities
- Manage a caseload of public housing properties and tenant accounts, ensuring timely rent collection and tenancy agreement compliance.
- Conduct regular property inspections, identifying maintenance needs and coordinating repairs with contractors.
- Act as a primary point of contact for tenants, addressing enquiries, concerns, and mediating disputes.
- Process housing applications, conduct eligibility assessments, and facilitate new tenancy sign-ups.
- Provide advice and support to tenants on housing benefits, welfare assistance, and community resources.
- Maintain accurate records and databases related to housing stock, tenancy agreements, and tenant interactions.
- Prepare reports on housing performance, occupancy rates, and compliance metrics for management review.
- Collaborate with social services, community groups, and other agencies to support vulnerable tenants.
- Ensure all housing operations adhere to relevant legislation, including the Housing Act and local council policies.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively both independently and as part of a team.
- Empathy and a client-focused approach to service delivery.
- Problem-solving skills and ability to handle sensitive situations.
- Understanding of confidentiality and data protection principles.
Preferred Qualifications
- Previous experience in social housing, property management, or local authority setting.
- Knowledge of housing legislation, welfare benefits, and tenancy management practices.
- A relevant qualification in housing, social work, or a related field.
- Experience using housing management software systems.
- Full UK driving license and access to a vehicle for site visits.
Perks & Benefits
- Generous annual leave entitlement.
- Access to the Local Government Pension Scheme.
- Comprehensive health and wellbeing support programs.
- Opportunities for professional development and training.
- Flexible working options where appropriate.
- Employee assistance program.
- Cycle to Work scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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