About the Company
Oroton is an iconic Australian luxury brand with a rich heritage spanning over 80 years. Renowned for its craftsmanship, quality, and timeless design, Oroton offers beautifully crafted leather goods, accessories, and ready-to-wear. We pride ourselves on creating exceptional customer experiences and fostering a passionate team dedicated to our brand’s values. Our Gosford boutique is a key part of our regional presence, serving a discerning clientele.
Job Description
We are seeking an enthusiastic and highly organised Receptionist & Customer Liaison to join our busy boutique team in Gosford, NSW. This is an immediate opening for a pivotal role that ensures the smooth operation of our front desk and provides exceptional first impressions for our valued customers. You will be the friendly face and voice of Oroton, managing inquiries, assisting with administrative tasks, and supporting the sales team to deliver a premium retail experience. If you have a passion for luxury fashion, outstanding communication skills, and thrive in a dynamic, customer-focused environment, we encourage you to apply.
Key Responsibilities
- Warmly greet all customers and visitors upon arrival, offering assistance and directing them appropriately.
- Manage incoming phone calls, emails, and general inquiries with professionalism and efficiency.
- Maintain the reception area, ensuring it is tidy, welcoming, and reflective of the Oroton brand standards.
- Assist customers with product inquiries, appointments, and general information about our collections.
- Support the sales team with administrative duties, including data entry, inventory checks, and preparing client communications.
- Handle customer feedback and issues with empathy and a solution-oriented approach, escalating as necessary.
- Coordinate showroom appointments and special client events.
- Process minor sales transactions and assist with packaging when required.
- Collaborate with the boutique manager to ensure a seamless customer journey from entry to exit.
Required Skills
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- A proactive and positive attitude with a strong customer service orientation.
- Ability to multitask and prioritise in a fast-paced environment.
- Professional presentation and demeanour.
Preferred Qualifications
- Previous experience in a reception, administrative, or customer service role, preferably within a retail or luxury environment.
- Familiarity with POS (Point of Sale) systems.
- A genuine interest in fashion, luxury goods, and the Oroton brand.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Generous employee discounts on Oroton products.
- Opportunity to work with an iconic Australian luxury brand.
- Supportive and collaborative team environment.
- On-the-job training and professional development opportunities.
- Prime retail location in Gosford.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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