About the Company
Luminous Aura Studio is a premier boutique establishment in the heart of Rockhampton, dedicated to providing exceptional wellness and beauty services. We pride ourselves on creating a serene and luxurious environment for our clients and a supportive, vibrant workplace for our team. Our studio offers a range of high-end treatments, fostering a community focused on self-care and holistic well-being. Join us in delivering an unparalleled experience to our cherished clientele.
Job Description
We are seeking an enthusiastic and professional Part-time Receptionist to join our dedicated team at Luminous Aura Studio. This role is crucial in creating a welcoming first impression for our clients and ensuring the smooth operation of our front desk during day shifts. You will be the friendly face and voice of our studio, managing appointments, assisting clients, and supporting the studio’s administrative needs. Ideal candidates will have a passion for customer service, excellent organizational skills, and a positive, proactive attitude.
Key Responsibilities
- Warmly greet and welcome all clients and visitors to the studio.
- Manage appointment bookings, cancellations, and rescheduling using our studio software.
- Handle incoming phone calls, emails, and general inquiries with professionalism.
- Process client payments and maintain accurate transaction records.
- Maintain the cleanliness and presentation of the reception area and common spaces.
- Assist with retail product sales and provide product information to clients.
- Support studio staff with administrative tasks as needed.
- Open and close the studio ensuring all procedures are followed.
- Provide exceptional customer service, anticipating client needs and ensuring a positive experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated commitment to providing outstanding customer service.
- A positive, friendly, and professional demeanor.
Preferred Qualifications
- Previous experience in a reception, administrative, or customer service role, preferably within a boutique, salon, or wellness setting.
- Familiarity with appointment scheduling software (e.g., Mindbody, Acuity Scheduling).
- Knowledge of local Rockhampton attractions and services.
- An interest in wellness, beauty, or holistic health.
Perks & Benefits
- Competitive hourly wage.
- Generous discounts on studio services and retail products.
- A supportive and uplifting team environment.
- Opportunities for professional growth within the wellness industry.
- Regular day shifts providing work-life balance.
- Opportunity to be part of a reputable and growing local business.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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