About the Company
HealthPartners is an integrated health care organization providing care, coverage, research, and education to improve the health of our members, patients, and communities. Headquartered in Bloomington, Minnesota, our St. Paul facilities are integral to our mission, serving a diverse population with commitment to excellence. We are dedicated to creating a workplace where every person can thrive and make a difference.
Job Description
We are seeking a highly resilient and compassionate individual to join our team as a Remote Emergency Dispatch Operator. This is a crucial, high-stress, high-reward work-from-home position that requires exceptional communication skills, quick thinking, and the ability to remain calm under pressure. You will be the vital first point of contact for individuals experiencing emergencies, dispatching appropriate resources, and providing life-saving instructions. While challenging, this role offers immense personal satisfaction from knowing you make a profound impact on people’s lives every day. Full training will be provided to ensure you are equipped to handle the demands of this critical role.
Key Responsibilities
- Receive and evaluate incoming emergency and non-emergency calls with urgency and professionalism.
- Prioritize calls and dispatch appropriate emergency medical, security, or other support personnel according to established protocols.
- Provide clear, concise, and critical pre-arrival instructions to callers in emergency situations.
- Maintain accurate records of all calls, dispatches, and relevant information in a timely manner.
- Monitor emergency response progress and provide updates as necessary.
- Collaborate effectively with field personnel and other dispatchers to ensure seamless coordination.
- Adhere strictly to all departmental policies, procedures, and ethical guidelines.
Required Skills
- Exceptional verbal and written communication skills.
- Ability to remain calm, composed, and effective in high-stress situations.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer operations and data entry.
- High degree of empathy and professionalism.
- Ability to multi-task and manage multiple urgent situations simultaneously.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- One year of experience in a high-volume call center, customer service, or administrative role.
- Familiarity with medical terminology or public safety procedures.
- CPR/First Aid certification.
- Experience with Computer-Aided Dispatch (CAD) systems.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Life insurance and disability benefits.
- Employee assistance program for personal and professional support.
- Extensive training and professional development opportunities.
- The satisfaction of a truly impactful role from the comfort of your home.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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