About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. We provide products and services to consumers, businesses and public sector organisations around the world. Our activities include fixed-line services, broadband, mobile, and television products and services. We are committed to fostering a diverse and inclusive environment where everyone can thrive, and we embrace flexible working models to empower our teams.
Job Description
We are seeking enthusiastic and detail-oriented individuals to join our team as a Remote Inbox Manager / Email Handler. This entry-level position is perfect for those looking to start a career in administrative support and customer engagement from the comfort of their home. No prior experience is required, as comprehensive training will be provided to ensure your success. You will be responsible for managing incoming emails, responding to inquiries, organizing communications, and performing general inbox maintenance to ensure smooth and efficient operations. This is a fantastic opportunity to gain valuable professional experience with a leading company, offering a supportive environment and clear pathways for growth.
Key Responsibilities
- Efficiently manage and organize high volumes of incoming emails.
- Draft and send professional email responses to customer and internal inquiries.
- Categorize and prioritize emails based on urgency and topic.
- Maintain a clean and organized digital inbox, archiving old communications.
- Escalate complex issues to appropriate departments when necessary.
- Collaborate with team members to ensure consistent communication standards.
- Utilize various email platforms and internal tools effectively.
- Adhere to company policies and data privacy regulations in all communications.
Required Skills
- Strong written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a suitable home workspace.
- A positive attitude and eagerness to learn.
Preferred Qualifications
- Familiarity with common email clients (e.g., Outlook, Gmail).
- Experience with basic data entry or administrative tasks (voluntary work or personal projects count).
- A keen interest in digital communication and customer service.
Perks & Benefits
- 100% remote work opportunity – work from anywhere in the UK.
- Comprehensive paid training program.
- Flexible working hours within a full-time schedule.
- Opportunity for career progression within a global company.
- Employee discount programs on BT products and services.
- Supportive team environment and regular virtual team events.
- Paid time off and holiday benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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