About the Company
Sarasota Memorial Health Care System is a leading not-for-profit health system with two hospitals, a health plan, and more than 20 primary and specialty care centers. For over 90 years, we have been committed to delivering world-class care, compassion, and innovation to our community. Our dedicated team members are the heart of our mission, providing exceptional service and improving lives every day. Join our growing team and become a vital part of a healthcare system that values patient well-being and employee growth.
Job Description
We are seeking a highly organized and compassionate individual to join our team as a Remote Patient Appointment Scheduler for our Healthcare Call Center. This is a fully remote position, allowing you to work from the comfort of your home while making a significant impact on patient access to care. As an integral part of our patient services, you will be responsible for managing inbound and outbound calls, scheduling appointments, answering patient inquiries, and providing exceptional customer service. Full training will be provided, making this an excellent opportunity for individuals seeking an entry-level role in healthcare.
Key Responsibilities
- Efficiently schedule, reschedule, and cancel patient appointments using our electronic health record (EHR) system.
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Verify patient demographic and insurance information accurately.
- Answer patient questions regarding appointments, services, and general inquiries.
- Maintain strict patient confidentiality in compliance with HIPAA regulations.
- Document all patient interactions and communications thoroughly in the system.
- Collaborate with clinical staff to ensure seamless patient flow and address scheduling conflicts.
- Adhere to all company policies and procedures related to patient scheduling and data privacy.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and the ability to learn new software quickly.
- Strong active listening and problem-solving abilities.
- Ability to work independently in a remote environment with minimal supervision.
- A quiet, dedicated workspace with a reliable high-speed internet connection.
- Exceptional organizational skills and attention to detail.
- A positive and patient-focused attitude.
Preferred Qualifications
- Previous customer service or call center experience (healthcare preferred but not required).
- Familiarity with medical terminology.
- High School Diploma or GED.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company matching.
- Employee assistance program.
- Opportunities for career growth and professional development.
- Work from home flexibility and a supportive remote team environment.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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