About the Company
BHP is a world-leading resources company. We extract and process minerals, oil and gas, and our products are sold worldwide. Our purpose is to bring people and resources together to build a better world. We are committed to an inclusive and diverse workplace and foster a culture of safety and collaboration, particularly in our Western Australian operations.
Job Description
We are seeking a highly organised and detail-oriented Service Level Agreement (SLA) Coordinator to join our team in Kalgoorlie, Western Australia. In this crucial role, you will be responsible for managing, monitoring, and reporting on service level agreements to ensure our operational services meet and exceed client expectations. This position requires strong communication skills, a proactive approach, and a commitment to operational excellence within our dynamic resources environment. You will be instrumental in ensuring service delivery aligns with agreed-upon standards, contributing directly to our operational efficiency and stakeholder satisfaction.
Key Responsibilities
- Monitor and report on SLA performance across various operational services and internal teams.
- Coordinate with internal teams and external vendors to ensure consistent SLA adherence.
- Identify and escalate potential SLA breaches, working proactively to resolve issues promptly.
- Maintain accurate records of all SLA-related documentation, communications, and performance data.
- Assist in the development, review, and refinement of new and existing SLAs as required.
- Prepare regular, detailed performance reports for management and key stakeholders.
- Facilitate regular SLA review meetings with service providers, internal teams, and stakeholders to discuss performance and address concerns.
Required Skills
- Minimum 2 years of experience in a coordination, administrative, or similar support role.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with strong data management skills.
- Excellent written and verbal communication skills, capable of interacting with diverse stakeholders.
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines.
- High degree of accuracy and meticulous attention to detail.
Preferred Qualifications
- Experience with IT Service Management (ITSM) tools such as ServiceNow or similar platforms.
- Familiarity with ITIL framework principles and best practices.
- Previous experience working within a mining, industrial, or large-scale operational environment.
- Tertiary qualification (Diploma or Degree) in Business Administration, Information Technology, or a related field.
Perks & Benefits
- Competitive salary package with potential for performance-based bonuses.
- Comprehensive health, well-being, and employee assistance programs.
- Significant opportunities for professional development and career advancement within a global company.
- Potential relocation assistance for eligible candidates moving to Kalgoorlie.
- Access to an employee share plan.
- A vibrant, inclusive, and safety-focused workplace culture.
- Work-life balance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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