About the Company
As Australia’s leading telecommunications and technology company, Telstra is at the forefront of connecting people, businesses, and communities. We offer a dynamic environment where innovation thrives, and our commitment to customer satisfaction is paramount. Join us in shaping the digital future.
Job Description
We are seeking enthusiastic and detail-oriented individuals to join our social media support team as a Social Media Moderator. This entry-level position is perfect for students looking to gain valuable experience in a professional environment, offering flexible hours to accommodate your studies. In this role, you will be responsible for monitoring, engaging with, and providing support to our online community across various social media platforms. Crucially, this role involves NO voice work – all interactions are text-based. Full training will be provided, ensuring you have all the tools and knowledge to succeed.
Key Responsibilities
- Monitor social media channels for mentions, comments, and inquiries related to Telstra's products and services.
- Engage with customers and the online community in a professional, friendly, and helpful manner.
- Address customer queries and concerns through written responses, escalating complex issues to appropriate internal teams when necessary.
- Moderate user-generated content to ensure compliance with community guidelines and company policies.
- Identify and report trends, common issues, and potential reputation risks to the wider social media team.
- Contribute to the creation of FAQ resources and knowledge base articles based on recurring inquiries.
- Maintain a deep understanding of Telstra's products, services, and current promotions.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- High level of empathy and a customer-first mindset.
- Strong attention to detail and ability to identify nuances in online conversations.
- Proficiency in navigating various social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
- Ability to work independently and as part of a team in a fast-paced environment.
- A proactive attitude and willingness to learn and adapt.
- Reliable internet access and a suitable home workspace for remote components.
Preferred Qualifications
- Currently enrolled in or recently completed a tertiary education program (e.g., university, TAFE).
- Previous experience with online community moderation or customer service (even informal).
- Familiarity with social media management tools (e.g., Hootsuite, Sprout Social) is a plus but not required.
- A genuine interest in technology and telecommunications.
Perks & Benefits
- Flexible part-time hours to fit around your study schedule.
- Comprehensive paid training and ongoing professional development.
- Opportunity to gain experience with a leading Australian company.
- Supportive team environment.
- Employee discounts on Telstra products and services.
- Hybrid work model, offering flexibility between on-site and remote work.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.