About the Company
Wandsworth Council is dedicated to serving the diverse community of Wandsworth, South West London. We are committed to fostering a supportive and inclusive environment, delivering essential public services, and empowering our residents. Our teams work tirelessly to improve local infrastructure, promote economic growth, and ensure the well-being of every individual in our borough. Join us in making a real difference in people’s lives.
Job Description
We are seeking enthusiastic and compassionate individuals to join our team as an Unemployment Office Advisor. This is an incredible opportunity to start a rewarding career in the public sector, helping residents navigate employment challenges and access crucial support services. No prior experience is required, as comprehensive paid training will be provided to equip you with all the necessary skills and knowledge. You will play a vital role in assisting job seekers, providing guidance, and connecting them with resources to improve their prospects.
Key Responsibilities
- Conduct one-on-one consultations with job seekers to understand their needs and employment goals.
- Provide information on available job vacancies, training programs, and support services.
- Assist individuals with CV writing, interview preparation, and job application processes.
- Maintain accurate and confidential records of client interactions and progress.
- Collaborate with internal teams and external partners to ensure seamless service delivery.
- Stay updated on current employment legislation, benefits, and local labour market trends.
- Address client inquiries and resolve issues with empathy and professionalism.
- Participate in ongoing training and professional development sessions.
Required Skills
- Excellent communication and interpersonal skills, with the ability to build rapport.
- A genuine desire to help others and make a positive impact.
- Strong organisational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Basic computer literacy (Microsoft Office Suite).
- A proactive and solution-oriented approach.
- Patience, empathy, and a non-judgmental attitude.
Preferred Qualifications
- Experience in a customer service or public-facing role (any industry).
- Knowledge of local community resources in Wandsworth.
- Ability to speak a second language relevant to the local community.
Perks & Benefits
- Competitive salary with regular reviews.
- Comprehensive paid training program.
- Generous annual leave allowance.
- Excellent public sector pension scheme.
- Opportunities for career progression and professional development.
- Supportive and collaborative work environment.
- Employee assistance program and well-being initiatives.
- Central location with excellent transport links.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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