About the Company
The Mississippi Department of Employment Security (MDES) is dedicated to serving the citizens of Mississippi by connecting job seekers with employers, administering unemployment benefits, and providing workforce development programs. Our mission is to enhance the economic stability of individuals and communities through efficient and responsive employment services. Join a team committed to making a positive impact on the lives of Mississippians.
Job Description
Are you passionate about helping others and looking for a meaningful career in public service? The Mississippi Department of Employment Security is seeking an Unemployment Office Advisor for our Gulfport location. This is an excellent entry-level opportunity within the public sector, offering comprehensive paid training. As an advisor, you will be the front line of support for individuals navigating unemployment benefits, guiding them through processes, and connecting them with vital resources. No prior experience in unemployment services is required; we provide all the training you need to succeed in this rewarding role.
Key Responsibilities
- Assist unemployment insurance applicants with inquiries regarding eligibility, claims, and processes.
- Explain complex state and federal unemployment regulations in a clear and understandable manner.
- Guide individuals through the online application and claims management systems.
- Review and verify applicant information for accuracy and completeness.
- Provide referrals to other state agencies, community resources, and workforce development programs as needed.
- Maintain accurate and confidential records of interactions and claim statuses.
- Process routine paperwork and data entry related to unemployment claims.
- Participate in ongoing training and professional development to stay current with policies and procedures.
Required Skills
- High school diploma or GED equivalent
- Excellent verbal and written communication skills
- Strong interpersonal skills with a patient and empathetic approach
- Basic computer proficiency and ability to learn new software quickly
- Ability to work effectively in a fast-paced public service environment
- Strong organizational skills and attention to detail
- Commitment to public service and helping individuals
Preferred Qualifications
- Some prior experience in a customer service, administrative, or office setting
- Familiarity with state or federal government processes
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Perks & Benefits
- Comprehensive paid training program
- Generous state employee benefits package (health, dental, vision insurance)
- Mississippi Public Employees' Retirement System (PERS) eligibility
- Paid time off, including holidays, vacation, and sick leave
- Opportunities for career advancement within the public sector
- Stable and impactful work environment
- Employee assistance program
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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