About the Company
ISS Facility Services is a leading global provider of facility services, making the world work better. With a commitment to exceptional service and innovative solutions, we connect people and places to create a world where facility services contribute to a better business performance and a more fulfilling work life. Our diverse team operates across numerous sectors, delivering integrated services that enhance workplaces and improve operational efficiency for our clients worldwide.
Job Description
Are you a highly organised, proactive, and customer-focused individual looking for a remote opportunity? ISS Facility Services is seeking a dedicated Virtual Concierge to provide exceptional support for our corporate building clients from the comfort of your home. This is a unique chance to be the welcoming voice and efficient hand behind the scenes, ensuring smooth operations and outstanding service delivery for our prestigious corporate clients. This role is 100% remote, offering flexibility and the opportunity to make a significant impact from anywhere.
Key Responsibilities
- Manage a high volume of virtual inquiries via phone, email, and chat, providing prompt and professional assistance.
- Coordinate meeting room bookings, visitor registrations, and courier services for corporate clients.
- Act as the primary point of contact for building-related queries, escalating issues to on-site teams or relevant departments as needed.
- Assist with virtual event coordination and administrative tasks as required.
- Maintain accurate records and update client information in our digital systems.
- Proactively anticipate client needs and offer solutions to enhance their experience.
- Handle confidential information with discretion and professionalism.
Required Skills
- Proven experience in a customer service or administrative role (2 years minimum).
- Exceptional verbal and written communication skills.
- Proficiency in using virtual communication tools (e.g., Microsoft Teams, Zoom) and office productivity software.
- Strong organisational and multitasking abilities with excellent attention to detail.
- A proactive, problem-solving mindset and a positive, can-do attitude.
- Ability to work independently and manage time effectively in a remote environment.
Preferred Qualifications
- Previous experience in a virtual assistant or remote concierge role.
- Familiarity with facilities management systems or corporate booking platforms.
- Proficiency in an additional language (e.g., French, German).
- Knowledge of corporate office environments and professional etiquette.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Dedicated budget for home office setup and ergonomic equipment.
- Opportunities for professional development and career advancement.
- Engaging virtual team events and supportive company culture.
- Employee assistance program for personal and professional support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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