About the Company
Airtasker is a trusted community platform that connects people who need to get things done with people who want to earn money. From odd jobs to skilled tasks, we’re building a future where everyone has the freedom to work their own way. As a remote-first company, we champion flexibility, innovation, and a supportive team environment. We believe in empowering individuals and fostering a culture of mutual respect and efficiency.
Job Description
We are seeking a highly organized and detail-oriented Virtual Inbox Manager to oversee and manage all incoming and outgoing written correspondence for our dynamic team. This is a crucial 100% remote role, focusing exclusively on written communications, ensuring timely, professional, and accurate responses across various digital channels. You will be instrumental in maintaining clear communication flow and supporting our operational efficiency while working entirely from your home office.
Key Responsibilities
- Efficiently manage and prioritize a high volume of incoming emails, chat messages, and support tickets.
- Draft, edit, and send professional written responses to internal and external stakeholders.
- Categorize, label, and archive correspondence to maintain organized records.
- Identify urgent issues and escalate them to the appropriate team members promptly.
- Develop and maintain templates for common inquiries to ensure consistency and efficiency.
- Collaborate with various departments to gather information and provide comprehensive answers.
- Monitor communication channels for trends and suggest improvements to processes.
- Ensure all written communications adhere to company brand guidelines and tone of voice.
Required Skills
- Minimum 2 years of experience in a similar administrative, customer service, or communication management role.
- Exceptional written communication and grammar skills in English.
- Proven ability to manage multiple inboxes and prioritize tasks effectively.
- Strong organizational skills and attention to detail.
- Proficiency with email management platforms (e.g., Gmail, Outlook) and CRM/helpdesk software.
- Ability to work independently and maintain high productivity in a remote environment.
- Reliable internet connection and a dedicated home office setup.
Preferred Qualifications
- Prior experience working in a 100% remote capacity.
- Familiarity with project management tools (e.g., Asana, Trello).
- Experience in the gig economy or online services industry.
- Basic understanding of data privacy principles.
Perks & Benefits
- Competitive annual salary and a fully remote work model.
- Flexible working hours to support work-life balance.
- Opportunities for professional development and growth within a fast-paced company.
- A supportive and collaborative team culture.
- Access to virtual team events and engagement activities.
- Contribution to your home office setup.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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