About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. Our main activities are in the UK, where we provide services to around 30 million customers and operate the largest fixed-line network. We offer a full range of services including broadband, TV, mobile, and digital solutions for homes and businesses. We’re committed to connecting the nation, and our people are at the heart of making that happen.
Job Description
Join BT Group as a Virtual Lead Qualifier and become a crucial part of our sales pipeline. This 100% remote role involves engaging with potential customers, asking targeted questions to understand their needs, and identifying genuine sales opportunities. Your primary responsibility will be to qualify leads and seamlessly transfer interested prospects to our expert sales team. This is an excellent opportunity for individuals with strong communication skills who enjoy engaging with people and have a knack for identifying potential. Full training on our products, services, and qualification process will be provided, making this an ideal role for those looking to start or advance their career in telecommunications and sales support.
Key Responsibilities
- Engage with potential customers through inbound and outbound communication channels (primarily phone calls) in a friendly and professional manner.
- Ask open-ended and targeted questions to assess customer needs, interest levels, and eligibility for BT Group's products and services.
- Accurately record customer information and qualification details in the CRM system.
- Identify qualified leads that meet predefined criteria and seamlessly transfer them to the appropriate sales specialist.
- Maintain a comprehensive understanding of BT Group's offerings to effectively communicate value to prospects.
- Achieve daily and weekly lead qualification targets.
- Provide exceptional customer service and represent BT Group's brand values.
- Participate in ongoing training and development sessions to enhance product knowledge and qualification skills.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Active listening abilities with a keen ear for customer needs.
- Ability to articulate information clearly and concisely.
- Basic computer proficiency and ability to navigate CRM software (training provided).
- Self-motivated and able to work independently in a remote environment.
- Strong organizational skills and attention to detail.
- A positive attitude and a passion for helping customers.
Preferred Qualifications
- Previous experience in a customer service, call center, or lead generation role.
- Familiarity with telecommunications products and services.
- Experience working with CRM systems.
- Ability to handle objections professionally.
Perks & Benefits
- Competitive hourly pay.
- Comprehensive remote training program.
- Opportunities for career advancement within a global company.
- Access to employee discounts on BT products and services.
- Flexible 100% remote work environment.
- Employee assistance program.
- Pension scheme contribution.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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