About the Company
NHS Wales Shared Services Partnership (NWSSP) provides a wide range of essential corporate and administrative services that support the delivery of healthcare across NHS Wales. Our mission is to deliver high-quality, cost-effective services that enable healthcare professionals to focus on patient care. We are committed to fostering a supportive and inclusive environment for our employees, offering opportunities for professional growth and development within the public health sector.
Job Description
We are seeking dedicated and compassionate individuals to join our team as Virtual Public Health Contact Tracers. This is a critical remote role supporting public health initiatives across Wales. As a Contact Tracer, you will play a vital part in protecting our communities by identifying and communicating with individuals who have been in contact with infectious diseases. This position requires excellent communication skills, a strong sense of empathy, and the ability to work effectively in a fast-paced, virtual environment. Full training will be provided, making this an ideal opportunity for individuals looking to contribute to public health, even without prior experience in the field.
Key Responsibilities
- Conduct virtual interviews with individuals who have tested positive for infectious diseases to identify their close contacts.
- Communicate with close contacts to provide guidance on self-isolation, monitoring for symptoms, and testing procedures.
- Collect and accurately record detailed information regarding contacts, symptoms, and demographics in a secure database.
- Maintain confidentiality and adhere to all data protection guidelines (GDPR).
- Provide clear, concise, and empathetic communication, addressing concerns and answering questions.
- Escalate complex cases or situations requiring clinical intervention to supervisory staff.
- Follow established protocols and scripts for consistent and effective communication.
- Participate in ongoing training and professional development as required.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and empathetic skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in using computers, including email, web browsers, and data entry systems.
- Reliable internet connection and a private, quiet workspace.
- High level of integrity and ability to maintain strict confidentiality.
- Adaptability and willingness to learn new procedures quickly.
- Problem-solving capabilities and attention to detail.
Preferred Qualifications
- Fluency in Welsh is highly advantageous.
- Previous experience in customer service, call centre, or a health-related role (volunteer or paid).
- Basic understanding of public health principles or medical terminology.
- Ability to work flexible hours, including some evenings and weekends if required.
Perks & Benefits
- Competitive annual salary.
- Opportunity to contribute to vital public health efforts.
- Comprehensive training program provided.
- Remote work flexibility (100% home-based).
- Access to NHS employee benefits.
- Supportive team environment.
- Opportunities for professional development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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