About the Company
Comcast is a global telecommunications conglomerate and one of the largest broadcasting and cable television companies in the world. We are committed to connecting people to moments that matter, delivering innovative products and exceptional customer experiences. Join our team and be part of a company that values diversity, integrity, and continuous growth.
Job Description
We are seeking a dedicated and customer-focused WFH Billing Inquiry Agent to join our remote team. In this role, you will be the primary point of contact for customers regarding their billing inquiries, providing support exclusively through email and chat channels. You will be responsible for resolving billing discrepancies, explaining charges, processing payments, and ensuring a positive customer experience from the comfort of your home. Full comprehensive training will be provided, making this an excellent opportunity for individuals eager to start a career in customer service without prior specific billing experience.
Key Responsibilities
- Respond promptly and professionally to customer billing inquiries via email and chat.
- Investigate and resolve billing disputes, discrepancies, and payment issues.
- Clearly explain billing statements, service charges, and promotional offers to customers.
- Process payments, set up payment arrangements, and update customer account information.
- Maintain accurate and detailed records of all customer interactions and resolutions.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Collaborate with internal teams to escalate complex issues when necessary.
- Continuously learn about new products, services, and billing system updates.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Ability to type accurately and efficiently (minimum 45 WPM preferred).
- Strong problem-solving and critical-thinking abilities.
- Basic computer proficiency and comfort navigating multiple software applications.
- Empathy and patience when dealing with customer concerns.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent.
Preferred Qualifications
- Prior customer service experience (e.g., retail, hospitality, call center).
- Familiarity with CRM software or ticketing systems.
- Experience in a remote work setting.
- A quiet, dedicated home workspace with reliable high-speed internet connection.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Employee discounts on Comcast services.
- Opportunities for career growth and professional development.
- Full paid training program.
- Work-from-home flexibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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