About the Company
Swansea City Council is dedicated to serving the community of Swansea, providing a wide range of essential public services to its residents. We are committed to fostering a supportive and inclusive environment for our employees, ensuring they have the resources and opportunities to thrive. As a public sector employer, we value integrity, transparency, and a commitment to public service, striving to make Swansea a better place for everyone.
Job Description
We are seeking a highly organised and detail-oriented Workers Compensation Claims Assistant to join our dedicated public sector team at Swansea City Council. This critical role provides essential administrative and clerical support to our workers’ compensation claims department, ensuring the efficient and compliant processing of all claims. The successful candidate will play a key role in maintaining accurate records, facilitating communication between various stakeholders, and upholding the council’s commitment to employee welfare and adherence to all relevant regulations. This is an excellent opportunity for someone with strong administrative skills and a desire to contribute to a vital public service.
Key Responsibilities
- Process new workers' compensation claims, including accurate data entry and initial documentation gathering.
- Maintain comprehensive and confidential claim files, ensuring all information is current and easily accessible.
- Communicate effectively with employees, managers, medical providers, and legal representatives to facilitate claim resolution.
- Prepare and distribute correspondence, reports, and other relevant documents pertaining to workers' compensation claims.
- Assist with scheduling appointments, meetings, and hearings related to claim management.
- Ensure all claims processes and documentation adhere to local and national workers' compensation laws and internal council policies.
- Provide general administrative support to the claims management team, including photocopying, scanning, and filing.
- Respond to inquiries and provide information regarding claims status and procedures in a professional and timely manner.
Required Skills
- Proven administrative or office support experience.
- Exceptional organisational skills and meticulous attention to detail.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills, with the ability to interact professionally with diverse individuals.
- Strong ability to handle sensitive and confidential information with discretion and integrity.
- Ability to prioritise tasks, manage time effectively, and work accurately under pressure.
- A proactive and problem-solving approach to daily tasks.
Preferred Qualifications
- Previous experience within a human resources, legal, or claims administration environment.
- Familiarity with workers' compensation processes, health and safety regulations, or public sector operations.
- An administrative qualification (e.g., NVQ in Business Administration or equivalent).
Perks & Benefits
- Generous annual leave entitlement and public holidays.
- Membership in the Local Government Pension Scheme, offering a secure retirement plan.
- Opportunities for continuous professional development and training.
- A supportive and collaborative work environment focused on employee well-being.
- Access to employee assistance programmes and health and wellness initiatives.
- Potential for flexible working arrangements (subject to operational needs).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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