About the Company
At Telstra, we are Australia’s leading telecommunications and technology company, committed to connecting people and businesses nationwide. We innovate to deliver cutting-edge solutions and exceptional customer experiences, striving to create a connected future for everyone. Join us and be part of a team that shapes the future of communication.
Job Description
As a WFH Customer Support Specialist for the Night Shift, you will be the first point of contact for our valued customers during overnight hours. You will provide essential support, troubleshoot technical issues, answer queries, and ensure a positive customer experience. This 100% remote role requires excellent problem-solving skills, empathy, and a commitment to maintaining Telstra’s high standards of service, all from the comfort of your home. Comprehensive training will be provided, making this an excellent opportunity for individuals looking to start or advance their career in customer service with high earning potential.
Key Responsibilities
- Responding promptly and professionally to customer inquiries via phone, chat, and email during night shift hours.
- Diagnosing and resolving technical issues related to Telstra products and services.
- Providing accurate information and guiding customers through troubleshooting steps.
- Documenting all customer interactions and resolutions thoroughly in our CRM system.
- Escalating complex issues to senior support or specialized departments when necessary.
- Maintaining a high level of customer satisfaction and contributing to team performance targets.
Required Skills
- Exceptional verbal and written communication skills in English.
- A strong customer-centric approach with genuine empathy.
- Excellent problem-solving abilities and a methodical approach to troubleshooting.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- A quiet, dedicated home workspace free from distractions.
- Reliable high-speed internet connection and a personal computer meeting specified technical requirements.
- Availability to work consistent night shift hours.
Preferred Qualifications
- Previous experience in a customer service, call center, or technical support role (even informal or non-paid experience).
- Familiarity with CRM software and telecommunications services.
- Ability to adapt to new technologies and processes quickly.
- A proactive and independent work ethic.
Perks & Benefits
- Highly competitive hourly pay rate for night shifts.
- The convenience and flexibility of 100% remote work.
- Comprehensive paid training program to equip you for success.
- Opportunities for career growth and professional development within Telstra.
- Generous employee discounts on Telstra products and services.
- A supportive team environment even when working remotely.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.