About the Company
Serco Australia is a leading provider of public services, delivering essential support for governments and local authorities across various sectors, including healthcare, defense, transport, and citizen services. We are committed to making a difference in the lives of people, striving for innovation, efficiency, and positive impact in everything we do.
Job Description
We are seeking a dedicated and organized WFH Messaging Coordinator to join our dynamic team for an immediate start. This is a fully remote position, offering a flexible roster to accommodate various lifestyles while ensuring our messaging channels operate smoothly and efficiently. The successful candidate will be pivotal in managing and coordinating internal and external communications, ensuring timely and accurate information flow across multiple platforms. This role is ideal for individuals who are proactive, possess excellent communication skills, and are comfortable working independently within a supportive remote environment. Full training on our specific systems and protocols will be provided.
Key Responsibilities
- Monitor and manage various messaging platforms and channels (e.g., email, internal chat systems, social media direct messages).
- Coordinate responses and escalate inquiries to appropriate departments or personnel.
- Draft, edit, and disseminate internal communications and external messages as required.
- Maintain accurate records of all communications and interactions.
- Collaborate with team members to ensure consistent messaging and brand voice.
- Identify opportunities for process improvement in messaging workflows.
- Provide timely updates and reports on messaging activities.
Required Skills
- Excellent written and verbal communication skills.
- Proficiency in using digital communication tools and platforms.
- Strong organizational and time management abilities.
- Ability to work independently and manage a flexible schedule.
- High level of attention to detail and accuracy.
- Basic computer literacy (MS Office or Google Workspace).
- Reliable internet connection and a suitable home office setup.
Preferred Qualifications
- Previous experience in a remote work environment.
- Familiarity with CRM or helpdesk software.
- Experience in a coordination or administrative role.
- Understanding of basic social media management principles.
Perks & Benefits
- Competitive salary package.
- Flexible work schedule options.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative remote team environment.
- Opportunity to work for a leading public services provider.
- Equipment provided (laptop, headset).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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