About the Company
TELUS is a dynamic, world-leading communications and information technology company. We believe in the power of technology to improve lives and communities. As a company driven by a commitment to innovation and customer service, we empower our team members to connect Canadians with the best digital experiences. Join a culture that values teamwork, growth, and giving back.
Job Description
As a Remote Live Chat Agent at TELUS, you will be the first point of contact for our customers, providing exceptional support exclusively through text-based chat. This is a 100% remote position, allowing you to work from the comfort of your home while helping customers resolve inquiries, troubleshoot issues, and navigate our services. We are looking for empathetic, detail-oriented individuals who are skilled at communicating clearly and concisely in writing.
Key Responsibilities
- Engage with customers via live text chat to provide assistance and resolve inquiries efficiently.
- Effectively identify customer needs and provide accurate, timely, and complete information.
- Troubleshoot basic technical issues and guide customers through step-by-step solutions.
- Escalate complex issues to the appropriate department when necessary to ensure prompt resolution.
- Maintain a high level of customer satisfaction and foster a positive customer experience.
- Adhere strictly to company policies and procedures, including all data privacy and security protocols.
- Document all customer interactions accurately and thoroughly within the CRM system.
Required Skills
- Excellent written communication skills in English, with a strong command of grammar and spelling.
- Demonstrated strong typing speed and accuracy.
- Ability to multitask effectively, managing multiple chat conversations and navigating various systems simultaneously.
- High school diploma or equivalent educational background.
- Basic computer proficiency and comfort with online communication tools and software.
- A proactive problem-solving attitude and the ability to think critically under pressure.
Preferred Qualifications
- Fluency in French (written and spoken) is considered a strong asset, especially for our Quebec customers.
- Previous experience in a customer service, live chat, or call center environment.
- Familiarity with telecommunications products and services.
- Experience using CRM software (e.g., Salesforce, Zendesk).
Perks & Benefits
- Comprehensive health, dental, and vision benefits for you and your family.
- Generous paid time off and vacation policy to ensure work-life balance.
- Exclusive employee discounts on TELUS products and services.
- Extensive opportunities for career growth and ongoing professional development.
- Robust employee wellness programs to support your health and well-being.
- Be part of an inclusive and supportive 100% remote work environment.
- Competitive salary and potential for performance-based bonuses.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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