Client Care Officer – Healthcare Sector, Ongoing Stable Role

About the Company

Australian Clinical Labs is one of Australia’s leading pathology providers, dedicated to delivering high-quality, comprehensive diagnostic services. With a network of collection centres and laboratories across the nation, we play a crucial role in supporting patient health outcomes. We pride ourselves on our commitment to innovation, accuracy, and providing exceptional care to our community.

Job Description

We are seeking a dedicated and compassionate Client Care Officer to join our team in Goulburn. This is an ongoing, stable full-time role within the vital healthcare sector. As a Client Care Officer, you will be the first point of contact for our valued patients and clients, providing essential support, information, and a seamless experience. You will play a key role in ensuring the smooth operation of our services, upholding our commitment to patient-centred care and professionalism. If you possess excellent communication skills, a strong service orientation, and a desire to contribute positively to healthcare, we encourage you to apply.

Key Responsibilities

• Manage patient inquiries via phone, email, and in-person, providing accurate and timely information.
• Schedule and confirm appointments for pathology collection services.
• Process patient registrations and update demographic information with precision and confidentiality.
• Explain procedures, preparation requirements, and test results (within scope) to patients.
• Resolve patient concerns and complaints efficiently and with empathy, escalating when necessary.
• Maintain organised patient records and ensure compliance with privacy regulations.
• Collaborate with clinical staff and laboratory teams to ensure coordinated patient care.
• Handle administrative tasks such as filing, data entry, and managing correspondence.

Required Skills

• Minimum 1 year of experience in a customer service or administrative role, preferably in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Strong empathy and ability to handle sensitive situations with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organisational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Demonstrated problem-solving capabilities.

Preferred Qualifications

• Previous experience in the healthcare, medical, or pathology sector.
• Knowledge of medical terminology or health administration practices.
• Familiarity with medical practice software or patient management systems.

Perks & Benefits

• Competitive salary package.
• Comprehensive on-the-job training and ongoing professional development opportunities.
• Supportive and collaborative team environment.
• Opportunity to make a meaningful difference in the community's health.
• Access to employee assistance programs.
• Career stability in a growing essential industry.

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