About the Company
Great Western Railway (GWR) is a leading train operating company in the United Kingdom, committed to delivering safe, reliable, and convenient rail services across the Great Western franchise. We connect millions of passengers every year, contributing significantly to public transport infrastructure and economic growth. Our mission is to provide an exceptional journey experience, supported by a dedicated team focused on customer satisfaction and operational excellence.
Job Description
We are seeking an enthusiastic and customer-focused Railway Station Assistant to join our team in Oxford. This vital role involves ensuring the smooth operation of the station, providing outstanding service to passengers, and maintaining a safe and welcoming environment. You will be the face of GWR, assisting customers with inquiries, ticketing, and platform navigation, while also supporting station management with day-to-day duties. Full training will be provided to equip you with the knowledge and skills needed to succeed in this dynamic public transport environment.
Key Responsibilities
- Provide excellent customer service, assisting passengers with journey planning, ticket sales, and general inquiries.
- Ensure the safety and well-being of all passengers and staff, adhering to all safety procedures and regulations.
- Assist with platform duties, including dispatching trains safely and efficiently, and managing passenger flow.
- Maintain the cleanliness and presentation of the station environment.
- Handle customer complaints and feedback professionally, escalating issues as required.
- Operate station equipment, including ticket machines and public address systems.
- Support disabled passengers and those with reduced mobility, ensuring accessibility and comfort.
- Respond effectively to emergency situations, following established protocols.
Required Skills
- Excellent communication and interpersonal skills.
- A strong commitment to providing outstanding customer service.
- Ability to work effectively in a fast-paced and dynamic environment.
- Reliable, punctual, and a strong team player.
- Basic IT literacy for operating ticketing systems.
- Ability to handle challenging situations calmly and professionally.
- Willingness to work shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably within a service or public sector environment.
- Knowledge of rail industry operations or public transport systems.
- First Aid certification.
- Ability to speak additional languages.
Perks & Benefits
- Competitive salary with opportunities for overtime.
- Comprehensive training and career development programs.
- Generous pension scheme.
- Free or discounted rail travel for you and your family on GWR services.
- Employee assistance program and well-being support.
- Uniform provided.
- Opportunity to work in a vital public service industry.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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