About the Company
Telus International is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands. We are proud to partner with government agencies across Canada to provide critical support services. Our commitment to excellence extends to supporting our nation’s veterans through dedicated and compassionate service delivery, ensuring they receive the information and assistance they deserve.
Job Description
We are seeking a dedicated and empathetic Virtual Veteran Support Representative to join our remote public sector team. This role is crucial in providing comprehensive support, information, and guidance to veterans and their families across Canada. As a Virtual Veteran Support Representative, you will be the primary point of contact, assisting with inquiries related to benefits, services, programs, and general support. This is a 100% remote position, offering the flexibility to work from your home office while making a significant impact on the lives of those who have served.
Key Responsibilities
- Respond to veteran and family inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate and up-to-date information on available government programs, benefits, and services for veterans.
- Assist veterans in navigating application processes and connecting them with appropriate resources.
- Document all interactions and maintain detailed records in accordance with privacy and security protocols.
- Collaborate with internal teams to resolve complex issues and ensure seamless service delivery.
- Participate in ongoing training and development to stay informed about policy changes and service updates.
- Adhere to all company and public sector guidelines regarding data confidentiality and customer service standards.
Required Skills
- Minimum of 1 year experience in a customer service or contact centre environment.
- Excellent verbal and written communication skills in English.
- Strong active listening and empathetic abilities.
- Proficiency in using computer systems, CRM software, and various communication tools.
- Ability to work independently in a remote setting and manage time effectively.
- Demonstrated problem-solving skills and attention to detail.
- High level of integrity and ability to handle sensitive information with discretion.
Preferred Qualifications
- Previous experience working with veteran affairs or government services.
- Fluency in both English and French (written and spoken) is a significant asset.
- Familiarity with the Canadian public sector landscape.
- Post-secondary education in a relevant field (e.g., social work, public administration, customer service).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- 100% remote work flexibility.
- Extensive training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunity to make a meaningful difference in the lives of Canadian veterans.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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