About the Company
BT Group is one of the world’s leading communications services companies, with operations in over 180 countries. We provide a range of services from broadband, TV, and mobile to managed network services for businesses and public sector organisations. Our purpose is to connect for good, and we believe in creating an inclusive and supportive environment for our employees to thrive and grow.
Job Description
We are seeking enthusiastic and motivated individuals to join our team as an Inbound Remote Booking Coordinator. This is a fantastic entry-level opportunity for those looking to start a career in customer service and coordination, with absolutely no prior experience required. You will receive comprehensive, paid training to ensure your success in the role. Your primary responsibility will be handling inbound calls and online requests to schedule appointments and manage bookings for our services. There are NO outbound sales calls involved; all interactions will be with customers reaching out to us. This is a 100% remote position, allowing you to work from the comfort of your home anywhere in the UK.
Key Responsibilities
- Answer inbound calls and respond to online inquiries promptly and professionally.
- Accurately schedule, reschedule, and cancel customer appointments using our booking system.
- Provide clear and concise information regarding services and booking procedures.
- Maintain precise records of all customer interactions and booking details.
- Collaborate with team members and other departments to ensure smooth service delivery.
- Adhere to company policies and procedures, including data protection and privacy guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening skills and a customer-focused approach.
- Basic computer proficiency and ability to navigate online systems.
- Reliable internet connection and a dedicated quiet workspace at home.
- Ability to learn new software and processes quickly.
- High level of integrity and attention to detail.
- Self-motivated and able to work independently in a remote environment.
Preferred Qualifications
- Previous experience in a customer service environment (even non-professional).
- Familiarity with online booking systems or CRM software.
- A genuine interest in technology and communications services.
Perks & Benefits
- Competitive salary with opportunities for growth.
- Comprehensive paid training program.
- Generous holiday allowance.
- Pension scheme.
- Employee discount on BT products and services.
- Access to health and wellbeing support.
- Flexible remote work environment.
- Career development and progression opportunities within a large global company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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