About the Company
Lululemon Athletica Inc. is a global company focused on athletic apparel and accessories. Born from a love of yoga and an entrepreneurial spirit, we are a community-led organization committed to creating transformative experiences for people to live a life they love. We are dedicated to our guests, our products, and our people, fostering a culture of growth, well-being, and innovation. Join our fast-growing brand and be part of a team that inspires a healthy and active lifestyle worldwide.
Job Description
We are seeking a highly motivated and customer-focused E-commerce Chat Specialist to join our dynamic team in Portland, Oregon. This is an immediate start position within our fast-growing brand, offering an exciting opportunity to be the front-line voice of Lululemon’s online experience. You will provide exceptional real-time support to our guests via live chat, answering inquiries, resolving issues, and guiding them through their online shopping journey. If you have a passion for customer service, a knack for clear communication, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Engage with online guests in a friendly, professional, and efficient manner via live chat.
- Provide accurate information regarding products, orders, shipping, returns, and general inquiries.
- Troubleshoot and resolve customer issues effectively and empathetically.
- Escalate complex issues to appropriate departments when necessary.
- Maintain up-to-date knowledge of Lululemon products, promotions, and company policies.
- Identify opportunities to enhance the customer experience and contribute to team goals.
- Accurately document all customer interactions and resolutions in our CRM system.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Ability to type quickly and accurately while maintaining conversational tone.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Demonstrated empathy and patience when dealing with customer inquiries.
- Comfortable navigating multiple computer systems and applications simultaneously.
- Ability to learn new systems and processes quickly.
- Reliable and punctual, with a strong work ethic.
Preferred Qualifications
- Previous experience in a customer service role, particularly in chat or call center environments.
- Familiarity with e-commerce platforms and online retail.
- Experience using CRM software (e.g., Salesforce, Zendesk) and live chat tools.
- A passion for athletic apparel, health, and well-being.
- Experience working in a fast-paced, high-volume customer service setting.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous employee discounts on Lululemon products.
- Paid time off and company holidays.
- Opportunities for professional development and career growth.
- A vibrant and inclusive company culture.
- Commuter benefits program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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