About the Company
The Great House Hotel, a prestigious and historic hotel nestled in the heart of Bridgend, offers an exceptional blend of traditional charm and modern luxury. We are dedicated to providing our guests with unparalleled service and a memorable stay. Our team is the cornerstone of our success, and we pride ourselves on fostering a supportive and professional environment where everyone can thrive and grow.
Job Description
Are you looking for a rewarding role where you can start a new career path with comprehensive training? The Great House Hotel is seeking a dedicated and reliable Night Porter to join our welcoming team. No prior experience is required, as full training will be provided to ensure you are confident and capable in all aspects of the role. You will be instrumental in ensuring the safety and comfort of our guests during the night hours, maintaining the security of the premises, and delivering exceptional customer service.
Key Responsibilities
- Monitor and maintain the security of the hotel premises throughout the night.
- Conduct regular security checks and patrols of the hotel property.
- Assist guests with inquiries, requests, and check-ins/check-outs during night shifts.
- Handle any guest emergencies or complaints with professionalism and efficiency.
- Prepare breakfast areas or set up meeting rooms as required.
- Complete light administrative tasks and reports.
- Ensure the cleanliness and presentation of public areas during quiet hours.
- Respond to fire alarms and other emergency situations according to hotel procedures.
Required Skills
- Excellent communication and interpersonal skills.
- A reliable and trustworthy individual with a strong work ethic.
- Ability to work independently and as part of a team.
- Proactive attitude with a keen eye for detail.
- Basic computer literacy (full training provided for hotel systems).
- A commitment to providing outstanding customer service.
- Flexibility to work night shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience in a customer service role (beneficial but not essential).
- First Aid certification (training can be provided).
- Knowledge of local area attractions.
Perks & Benefits
- Comprehensive paid training program.
- Competitive hourly wage.
- Opportunities for career progression within the hotel industry.
- Employee discounts on hotel stays and services.
- Uniform provided.
- Supportive and friendly team environment.
- Complimentary meals during shifts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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