Unemployment Claims Adjudicator – Public Sector, Paid Training

About the Company

Sunderland City Council is dedicated to serving the community of Sunderland, Tyne and Wear. We are a forward-thinking public sector organisation committed to delivering high-quality services, fostering economic growth, and improving the lives of our residents. We pride ourselves on our inclusive work environment, commitment to staff development, and the vital role we play in the local community. Join us and contribute to a brighter future for Sunderland.

Job Description

We are seeking a motivated and compassionate individual to join our Public Sector team as an Unemployment Claims Adjudicator. This is a unique opportunity for individuals looking to start a rewarding career in public service, as no prior experience is required. We provide comprehensive, fully paid training to equip you with all the knowledge and skills necessary to excel in this crucial role. As an Adjudicator, you will play a vital part in supporting our community by reviewing and determining eligibility for unemployment benefits, ensuring fair and accurate decisions are made in accordance with established policies and procedures. If you possess excellent communication skills, a keen eye for detail, and a desire to make a difference, we encourage you to apply.

Key Responsibilities

• Review unemployment benefit applications and supporting documentation with accuracy and attention to detail.
• Conduct interviews with claimants and employers to gather relevant information and clarify discrepancies.
• Analyze facts and apply complex laws, policies, and regulations to determine eligibility for benefits.
• Issue clear, concise, and well-reasoned decisions regarding unemployment claims.
• Maintain detailed and accurate electronic records of all claim activities and communications.
• Communicate effectively with claimants, employers, and other stakeholders, providing professional and empathetic assistance.
• Participate in ongoing training and professional development to stay current with legal and policy changes.
• Contribute to a supportive and collaborative team environment.

Required Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Keen attention to detail and accuracy.
• Ability to interpret and apply complex rules and regulations.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team.
• Empathy and a strong commitment to public service.
• Ability to manage a caseload effectively and meet deadlines.
• No prior experience as an adjudicator or in the public sector is required; full paid training will be provided.

Preferred Qualifications

• Experience in a customer service or administrative role.
• Familiarity with public sector operations or government services.
• A-levels or equivalent qualification.

Perks & Benefits

• Competitive salary with annual progression.
• Generous local government pension scheme.
• Minimum 26 days annual leave plus bank holidays, increasing with service.
• Extensive training and development opportunities, including fully paid initial training.
• Supportive and collaborative work environment.
• Opportunities for career advancement within the public sector.
• Employee assistance programme.
• Flexible working options (upon completion of training, where applicable).
• Commitment to work-life balance.

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