About the Company
The City of Coeur d’Alene is dedicated to providing high-quality services to its residents. Our Finance Department plays a crucial role in managing the city’s financial resources, ensuring transparency, accountability, and the efficient collection of revenues that support essential public services. Join a team committed to civic duty and community well-being in one of Idaho’s most vibrant cities.
Job Description
Are you looking to launch a career in finance within a public service environment? The City of Coeur d’Alene Finance Department is seeking a motivated and detail-oriented individual to join our team as an Entry-Level Municipal Fines & Fees Collector. No prior experience is required; we provide comprehensive training to ensure your success. This role is an excellent opportunity for individuals passionate about contributing to their community, developing valuable financial administration skills, and upholding municipal regulations. You will be responsible for assisting residents with fine and fee payments, maintaining accurate records, and providing exceptional customer service.
Key Responsibilities
- Process payments for municipal fines, fees, licenses, and permits accurately.
- Communicate effectively with the public regarding payment options, outstanding balances, and relevant city ordinances.
- Maintain detailed and organized financial records and transaction logs.
- Assist in reconciling daily cash and payment receipts.
- Resolve customer inquiries and payment discrepancies in a professional and courteous manner.
- Collaborate with other city departments to ensure seamless financial operations.
- Adhere to all city financial policies and procedures, ensuring compliance and integrity.
Required Skills
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Basic computer proficiency (data entry, email, general office software).
- Ability to handle cash and process transactions accurately.
- Exceptional attention to detail and organizational skills.
- Ability to maintain confidentiality and handle sensitive information.
- A positive attitude and a strong willingness to learn and adapt.
Preferred Qualifications
- Experience in a customer service role (non-finance specific).
- Basic understanding of accounting principles or financial record keeping.
- Familiarity with municipal operations or public sector work.
- Proficiency with Microsoft Office Suite (Word, Excel).
Perks & Benefits
- Comprehensive Health, Dental, and Vision Insurance.
- Generous Paid Time Off (PTO) and paid holidays.
- Idaho Public Employee Retirement System (PERSI) Retirement Plan.
- Life and Disability Insurance coverage.
- Employee Wellness Programs and resources.
- Opportunities for professional development, training, and career advancement.
- A supportive, team-oriented, and community-focused work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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