About the Company
Maple is Canada’s leading virtual care platform, connecting patients with Canadian-licensed doctors and healthcare providers for on-demand and scheduled appointments. Our mission is to make healthcare more accessible and convenient for everyone, bridging geographical gaps and providing immediate support from the comfort of home. We are a fast-growing, innovative company dedicated to leveraging technology to improve health outcomes and patient experiences across the country.
Job Description
Join Maple as a Virtual Telehealth Navigator and be the compassionate guide for patients seeking online medical care. In this fully remote role, you will play a crucial part in ensuring a seamless and positive virtual healthcare journey for our users. You’ll assist patients in understanding how to access doctors online, navigate our platform, prepare for virtual appointments, and follow up on their care plans. This is an exciting opportunity to blend customer service excellence with healthcare support, making a tangible difference in people’s lives from anywhere in Canada.
Key Responsibilities
- Provide comprehensive support to patients on how to effectively use the Maple telehealth platform.
- Guide patients through the process of booking virtual appointments with appropriate healthcare providers.
- Assist patients with technical troubleshooting related to video calls, audio settings, and platform features.
- Educate users on available services, privacy protocols, and best practices for virtual consultations.
- Respond to patient inquiries via chat, email, and phone in a timely and professional manner.
- Maintain accurate records of patient interactions and support provided within our CRM system.
- Collaborate with clinical and technical teams to resolve complex patient issues and improve service delivery.
- Proactively identify common patient questions or issues and contribute to developing self-help resources.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong technical proficiency and comfort with online platforms, video conferencing, and general computer use.
- Exceptional problem-solving abilities and a proactive approach to issue resolution.
- High level of empathy, patience, and a genuine desire to help others.
- Ability to work independently in a remote environment with minimal supervision.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous experience in a customer service, patient care, or administrative role, preferably in a virtual setting.
- Familiarity with medical terminology or healthcare systems.
- Experience working with CRM software.
- Bilingualism (English and French) is considered a strong asset.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and flexible scheduling options.
- Dedicated budget for home office setup and internet stipend.
- Opportunities for professional development and career advancement within a growing company.
- Employee assistance program for mental health and wellness.
- Work-life balance with a 100% remote work model.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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