About the Company
Waltham Forest Council is dedicated to serving the community of Waltham Forest, providing essential services that enhance the quality of life for all residents. We are committed to fostering a supportive and inclusive environment for both our employees and the public we serve, striving for excellence in all areas of local governance.
Job Description
As an Unemployment Office Advisor, you will play a crucial role in supporting residents of Waltham Forest who are seeking employment or require assistance with unemployment benefits. This is an entry-level position that includes comprehensive paid training, designed to equip you with all the necessary knowledge and skills. You will be the first point of contact for many individuals, offering empathetic advice, clear information, and practical support to help them navigate complex systems and move towards sustainable employment. This role is perfect for individuals passionate about making a positive impact in their community and eager to start a career in public service. Join us and contribute to building a stronger, more resilient Waltham Forest.
Key Responsibilities
- Provide accurate and up-to-date information on unemployment benefits, job search resources, and local support services.
- Assist residents in completing application forms and understanding eligibility criteria.
- Conduct initial assessments of client needs and direct them to appropriate internal or external services.
- Maintain accurate and confidential client records in line with data protection policies.
- Handle inquiries in person, over the phone, and via email with professionalism and sensitivity.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Participate actively in all provided training programs and commit to continuous professional development.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Ability to learn and adapt quickly in a dynamic environment.
- Basic IT literacy, including proficiency with standard office software.
- A genuine desire to help people and contribute positively to the community.
- Ability to handle sensitive information with discretion and maintain confidentiality.
Preferred Qualifications
- Previous experience in a customer service or public-facing role (any sector).
- Fluency in an additional language relevant to the diverse communities of Waltham Forest (e.g., Urdu, Gujarati, Polish, Romanian).
- Familiarity with local government services or welfare systems.
Perks & Benefits
- Comprehensive paid training and ongoing professional development.
- Generous annual leave entitlement starting at 28 days plus bank holidays.
- Excellent Local Government Pension Scheme.
- Opportunities for career progression within the public sector.
- Access to employee assistance programs and well-being initiatives.
- A supportive and collaborative work environment.
- Contribution to a vital public service within your local community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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