About the Company
Specsavers is a partnership of nearly 2,000 locally-owned optical and audiology businesses across the UK, Ireland, Australia, New Zealand, and beyond. We are passionate about providing the best value, care, and service in optometry and audiology, making high-quality healthcare accessible to everyone. Join our team and be part of a company that truly makes a difference in people’s lives.
Job Description
Are you a compassionate and customer-focused individual looking to start or advance your career in audiology? Specsavers in Wimbledon is seeking a dedicated Hearing Aid / Audiology Assistant to join our busy team. This unique role offers a blend of retail and clinical responsibilities, providing vital support to our Audiologists and ensuring an excellent experience for our hearing care patients. You will be instrumental in the smooth running of our clinic, assisting with patient journeys from their initial enquiry through to aftercare, and contributing to the overall success of our hearing services.
Key Responsibilities
- Assist Audiologists with patient consultations, hearing tests, and fitting of hearing aids.
- Conduct pre-screening tests and gather patient information accurately.
- Provide demonstrations and instruction on the use and care of hearing aids.
- Perform minor repairs and maintenance on hearing devices.
- Manage appointment scheduling, patient records, and administrative tasks.
- Maintain the cleanliness and organisation of the clinic and retail area.
- Process sales, handle payments, and manage stock levels of hearing aid accessories.
- Provide exceptional customer service, answering patient queries and offering support.
- Promote Specsavers' hearing care products and services to patients.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Proficiency in basic computer applications (MS Office, scheduling software).
- Ability to work effectively in a fast-paced retail and clinical environment.
- A compassionate and empathetic approach to patient care.
- Strong organisational skills and attention to detail.
- Ability to learn new clinical procedures and product knowledge quickly.
Preferred Qualifications
- Previous experience in a retail or customer service role.
- Experience in an optical, audiology, or healthcare setting.
- Understanding of basic audiology principles or hearing aid technology.
- NVQ Level 2 or 3 in Healthcare Support or equivalent.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive training and development programs.
- Opportunities for career progression within audiology.
- Employee discounts on optical and hearing products.
- Generous holiday allowance.
- Pension scheme.
- Supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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