About the Company
Samaritans is a leading charity dedicated to reducing feelings of isolation and suicide. We’re here 24 hours a day, 365 days a year, for anyone struggling to cope. We provide a safe place for people to talk any time they like, in their own way, about whatever’s getting to them. Our work helps save lives and gives hope to thousands.
Job Description
Are you passionate about making a difference in people’s lives and providing support to those in crisis? Samaritans is seeking dedicated and compassionate individuals to join our team as a Mental Health Crisis Hotline Intern. This is a unique opportunity to gain invaluable experience in mental health support and crisis intervention, all from the comfort of your own home, as this position is 100% remote. This internship is designed for individuals with no prior experience in crisis intervention; comprehensive training will be provided to equip you with all the necessary skills and knowledge.
Key Responsibilities
- Answering incoming calls from individuals seeking emotional support and crisis intervention.
- Actively listening with empathy and compassion to understand callers' feelings and concerns.
- Providing a safe and confidential space for callers to express themselves without judgment.
- Following established protocols and guidelines for crisis intervention and documentation.
- Offering information on additional resources where appropriate.
- Participating in regular debriefing sessions and ongoing training to enhance skills.
Required Skills
- Exceptional empathy and a genuine desire to help others.
- Strong active listening and communication skills.
- Reliability, maturity, and a professional demeanor.
- Ability to remain calm and composed in challenging situations.
- A quiet, confidential space to work from and reliable internet access for remote work.
- Commitment to completing our comprehensive training program.
- Ability to respect confidentiality and maintain professional boundaries.
Preferred Qualifications
- An interest in mental health, psychology, sociology, or related fields.
- Previous volunteer experience, particularly in roles involving support or communication.
- Basic understanding of different cultures and backgrounds.
Perks & Benefits
- Comprehensive, high-quality training in crisis intervention and mental health support.
- The profound satisfaction of making a tangible difference in people's lives.
- Flexible remote work schedule.
- Mentorship and supervision from experienced mental health professionals.
- Opportunity to develop crucial communication and empathy skills.
- A certificate of completion upon successful conclusion of the internship.
- Being part of a dedicated and supportive team committed to mental well-being.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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