About the Company
Optus is one of Australia’s largest telecommunications companies, providing mobile, internet, and fixed-line telephone services to millions of Australians. We are committed to connecting people, fostering innovation, and creating a workplace that values diversity and empowers our employees to thrive. Join a team where your communication skills can make a real difference, supporting our customers and our brand from the comfort of your home.
Job Description
We are seeking a highly motivated and organised WFH Messaging Coordinator to join our remote team. This is an exciting opportunity for individuals looking for immediate hire with a flexible roster, allowing for a great work-life balance. As a Messaging Coordinator, you will be the front-line for our customer interactions, handling queries and providing support through various digital messaging platforms. Full training will be provided, making this an ideal role for entry-level candidates eager to start a career in customer communication and support.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat, social media, and other messaging channels
- Provide accurate information and solutions to customer questions and concerns
- Escalate complex issues to senior support staff when necessary
- Maintain a high level of customer satisfaction through empathetic and efficient communication
- Adhere to company guidelines and protocols for all customer interactions
- Contribute to a positive team environment, even in a remote setting
- Manage and prioritise multiple conversations simultaneously
Required Skills
- Excellent written communication skills in English
- Ability to learn new software and systems quickly
- Strong problem-solving abilities and attention to detail
- Self-motivated and able to work independently in a remote environment
- Reliable internet connection and a quiet home workspace
- Basic computer literacy
Preferred Qualifications
- Experience with online customer service platforms (e.g., Zendesk, Salesforce)
- Previous experience in a remote work setting
- Familiarity with telecommunications products and services
Perks & Benefits
- Fully remote work opportunity, saving on commute time and costs
- Flexible work roster options to suit your lifestyle
- Comprehensive paid training program
- Opportunity for career growth and development within a leading company
- Access to employee assistance programs and wellness resources
- Generous employee discounts on Optus products and services
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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