About the Company
Bupa Dental Australia is a leading provider of dental services across the nation, committed to delivering exceptional patient care and promoting oral health. With a network of modern clinics and a focus on innovative practices, we empower our teams to provide the best possible experience for our patients. Join a company that values its employees and offers opportunities for growth within the healthcare sector.
Job Description
We are seeking a dedicated and organised Online Booking Agent with a strong medical and dental focus to join our dynamic team in Shepparton. In this vital role, you will be the first point of contact for many of our patients, managing all aspects of online appointment scheduling for our dental and medical services. You will ensure a seamless booking experience, accurately capturing patient information, and coordinating schedules with our clinical teams. This position requires excellent communication skills, meticulous attention to detail, and a proactive approach to patient service.
Key Responsibilities
- Manage and respond to all online booking requests for dental and medical appointments.
- Accurately input and update patient information in our practice management system.
- Verify patient details and insurance information where necessary.
- Coordinate with clinic staff and practitioners to optimise appointment schedules.
- Provide professional and friendly customer service via email and phone to resolve booking queries.
- Maintain strict confidentiality of patient records and adhere to all privacy regulations.
- Identify and escalate complex patient enquiries to appropriate clinical or administrative staff.
- Assist with general administrative tasks as required to support clinic operations.
Required Skills
- Proven experience in a customer service or administrative role.
- Exceptional written and verbal communication skills.
- Proficiency in using computer systems and online booking platforms.
- Strong organisational skills and the ability to manage multiple tasks efficiently.
- High level of accuracy and attention to detail.
- Ability to work effectively both independently and as part of a team.
- A proactive and positive attitude with a commitment to patient satisfaction.
Preferred Qualifications
- Prior experience in a medical, dental, or healthcare administrative setting.
- Familiarity with medical terminology and practice management software (e.g., Dental4Windows, PracSoft).
- A relevant Certificate III or IV in Business Administration or Medical Administration.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunities for professional development and career advancement within a national healthcare network.
- Comprehensive training and ongoing support.
- A supportive and collaborative team environment.
- Employee discounts on Bupa products and services.
- Modern office facilities in a convenient Shepparton location.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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