About the Company
The Department of Fire and Emergency Services (DFES) is the combat agency for fire and emergency services in Western Australia. We protect communities 24/7 through a network of career and volunteer firefighters, emergency service personnel, and comprehensive support staff. Our mission is to build safer communities by providing efficient and effective emergency services.
Job Description
As a Fire Communications Officer, you will be at the heart of our critical response operations, serving as the vital link between the community and emergency services. Working within our state-of-the-art communications centre in Carnarvon, you will handle emergency calls, dispatch appropriate fire and rescue units, and coordinate resources during incidents. This immediate hire role demands a calm demeanour, exceptional communication skills, and the ability to make rapid, accurate decisions under pressure. You will play a pivotal role in protecting lives and property across Western Australia.
Key Responsibilities
- Receive and process emergency and non-emergency calls from the public and other agencies.
- Accurately assess situations and dispatch appropriate fire and rescue units based on established protocols.
- Maintain clear and concise radio communications with responding units and other emergency personnel.
- Monitor incident progress, provide updates, and coordinate additional resources as required.
- Accurately log all incident details, actions taken, and resource deployments into computer-aided dispatch (CAD) systems.
- Provide pre-arrival instructions and advice to callers when necessary.
- Collaborate effectively with internal and external stakeholders, including police and ambulance services.
- Adhere to all operational procedures, safety protocols, and legislative requirements.
Required Skills
- Demonstrated ability to remain calm and effective under pressure in critical situations.
- Excellent verbal communication skills with clear articulation and active listening.
- Strong written communication skills for accurate record-keeping and incident logging.
- Proficiency in using computer systems, databases, and multi-line telephone systems.
- Exceptional problem-solving abilities and capacity for rapid decision-making.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- A strong commitment to public service and community safety.
- Valid Australian Driver's License.
Preferred Qualifications
- Previous experience in an emergency services dispatch, call centre, or critical response environment.
- Knowledge of emergency services terminology, procedures, and geographical areas within WA.
- Certifications in First Aid and CPR.
- Experience with Computer-Aided Dispatch (CAD) systems specific to emergency services.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Comprehensive training and ongoing professional development opportunities.
- Being part of a dedicated team making a real difference in the community.
- Access to employee assistance programs and wellness initiatives.
- Secure and stable employment within a vital government agency.
- Opportunity to work in a dynamic and challenging environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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