About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. With a rich history of connecting Australians, Telstra is committed to providing exceptional customer service and innovative solutions across the country. Our Kalgoorlie office plays a vital role in supporting our regional customers and fostering local talent.
Job Description
Are you looking for a rewarding customer service role that values your work-life balance? Telstra is seeking enthusiastic and dedicated Contact Centre Consultants to join our vibrant team in Kalgoorlie. This is a fantastic opportunity for individuals looking to kickstart a career in telecommunications, with comprehensive paid training provided from day one – no prior experience necessary! As a Contact Centre Consultant, you will be the first point of contact for our valued customers, providing exceptional support and resolving their queries. We believe in supporting our employees, which is why this role offers a stable schedule with NO WEEKENDS REQUIRED, allowing you to enjoy your personal time fully. We are committed to building a diverse and inclusive team, and we offer a supportive environment where you can learn, grow, and make a real impact. If you have a passion for helping people and a desire to develop new skills, we encourage you to apply!
Key Responsibilities
- Answer inbound customer calls efficiently and professionally.
- Provide accurate information and solutions to customer inquiries regarding Telstra products and services.
- Troubleshoot basic technical issues and escalate complex problems as needed.
- Maintain detailed and accurate customer records in our systems.
- Identify opportunities to enhance customer experience and promote relevant Telstra offerings.
- Adhere to company policies, procedures, and service standards.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and empathy.
- A customer-centric mindset with a genuine desire to help others.
- Basic computer literacy and ability to navigate multiple systems.
- A positive attitude and strong work ethic.
- Ability to learn quickly and adapt to new information.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer service or retail environment (any industry).
- Familiarity with telecommunications products or services.
- Experience using CRM software.
- A high school diploma or equivalent.
Perks & Benefits
- Comprehensive, fully paid training program to equip you for success.
- Enjoy your weekends! This role operates Monday to Friday only.
- Competitive annual salary and superannuation.
- Opportunities for career progression and professional development within a large, stable organization.
- Generous employee discounts on Telstra products and services.
- Access to health and wellness programs.
- Supportive team environment and modern office facilities in Kalgoorlie.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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