About the Company
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. We embrace the power of change to create long-lasting value in every direction.
Job Description
We are seeking a dedicated and enthusiastic WFH Cloud Support Associate with a focus on AWS and Azure to join our dynamic remote team. This is a 100% remote position, allowing you to work from anywhere within Australia. You will be responsible for providing technical support, troubleshooting, and guidance to our clients on their cloud infrastructure and applications hosted on Amazon Web Services (AWS) and Microsoft Azure platforms. The ideal candidate will have a foundational understanding of cloud concepts and a strong desire to grow their expertise in a fast-paced environment.
Key Responsibilities
- Provide first-line technical support to clients for AWS and Azure related issues via ticketing system, email, and chat.
- Troubleshoot and resolve cloud infrastructure problems, including virtual machines, storage, networking, and security.
- Assist clients with routine cloud operations, such as resource provisioning, monitoring, and access management.
- Document support interactions, solutions, and knowledge base articles to ensure accurate record-keeping and knowledge sharing.
- Collaborate with senior engineers and other teams to escalate complex issues and ensure timely resolution.
- Participate in ongoing training and professional development to stay current with AWS and Azure services and best practices.
- Contribute to continuous improvement initiatives for support processes and tools.
Required Skills
- Foundational understanding of cloud computing concepts.
- Basic knowledge of AWS and/or Azure services (e.g., EC2/Virtual Machines, S3/Blob Storage, VPC/VNet).
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a remote team.
- Proficiency with Windows and/or Linux operating systems.
Preferred Qualifications
- AWS Cloud Practitioner or Azure Fundamentals certification.
- Previous experience in a technical support, help desk, or customer service role.
- Familiarity with ITIL practices.
- Experience with scripting languages (e.g., PowerShell, Python, Bash) is a plus.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness programs.
- Paid time off and flexible work arrangements.
- Extensive professional development and certification opportunities.
- Access to a vast learning library and cloud training resources.
- Remote work setup allowance.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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