About the Company
Telstra is a leading telecommunications and technology company that offers a wide range of services, including mobile, internet, and entertainment. We are committed to connecting people and businesses across Australia and beyond. Our vibrant teams are dedicated to innovation, customer satisfaction, and creating a supportive work environment where every voice is heard. Join us and be part of a company that shapes the future of connectivity.
Job Description
Are you a meticulous communicator with a passion for helping others, but prefer written interactions over phone calls? Telstra is seeking an Email Response Specialist to join our customer care team in Dandenong. This unique role is 100% focused on email communication – absolutely no phone work required! We offer flexible hours, allowing you to choose a schedule that fits your lifestyle while contributing to a full-time role. If you’re eager to learn, have a keen eye for detail, and are committed to providing exceptional written support, we encourage you to apply. Full training will be provided, making this an ideal opportunity for individuals looking to start their career in customer service without prior experience.
Key Responsibilities
- Respond to customer inquiries and support requests via email in a timely and professional manner.
- Provide accurate and comprehensive information regarding Telstra products, services, and policies.
- Investigate and resolve customer issues, escalating complex cases to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions using our internal CRM system.
- Collaborate with team members to share best practices and ensure consistent service quality.
- Adhere to company guidelines and service level agreements (SLAs) for email responses.
- Continuously improve knowledge of Telstra's offerings and customer service procedures.
Required Skills
- Exceptional written communication skills, with perfect grammar and spelling.
- Strong attention to detail and accuracy.
- Proficiency in basic computer usage and navigating web-based applications.
- Ability to learn new systems and processes quickly.
- Excellent problem-solving abilities and a proactive approach.
- Self-motivated and capable of working independently.
- Ability to manage time effectively and prioritize tasks.
Preferred Qualifications
- Familiarity with CRM software or customer service platforms.
- Previous experience in a role requiring extensive written communication.
- Understanding of basic telecommunications products and services.
Perks & Benefits
- Flexible working hours (within full-time framework)
- Comprehensive paid training program
- Opportunity for career progression within a large organization
- Access to employee discounts on Telstra products and services
- Supportive and collaborative team environment
- Modern office facilities in Dandenong
- Employee assistance program
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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