About the Company
Volunteer State Educational Services is a dedicated organization committed to fostering student success through accessible and transparent financial aid processes. We partner with educational institutions to ensure students receive the support they need to achieve their academic and career goals. Our team is passionate about making a difference in the lives of students and upholding the highest standards of compliance and service.
Job Description
We are seeking a diligent and detail-oriented Federal Financial Aid Processor to join our Education Department in Chattanooga, TN. This role is crucial in assisting students with their financial aid applications, ensuring compliance with federal regulations, and accurately processing aid disbursements. The ideal candidate will have a strong understanding of federal financial aid programs, excellent communication skills, and a commitment to student support.
Key Responsibilities
- Process federal financial aid applications, including FAFSA verification, Pell Grant, and Direct Loan programs.
- Maintain accurate and confidential student financial aid records.
- Counsel students and parents on financial aid options, eligibility requirements, and application procedures.
- Ensure compliance with all federal, state, and institutional financial aid regulations and policies.
- Review and resolve discrepancies in student financial aid files.
- Collaborate with other departments to facilitate timely and accurate disbursement of funds.
- Stay updated on changes to federal financial aid laws and guidelines.
- Assist with audits and reporting related to financial aid programs.
Required Skills
- Minimum 1 year of experience in a financial aid or related administrative role.
- Proficiency in student information systems (SIS) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Demonstrated ability to maintain confidentiality and handle sensitive information.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bachelor's degree in Business, Finance, Education, or a related field.
- Direct experience with federal financial aid software (e.g., EDExpress, NSLDS).
- Knowledge of Tennessee state financial aid programs.
- Bilingual proficiency (English/Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Professional development and continuing education opportunities.
- Life and disability insurance.
- Employee assistance program.
- Work-life balance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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