About the Company
TELUS International is a leading global customer experience (CX) and digital IT solutions provider. We design, build, and deliver next-generation solutions for global and disruptive brands, including government entities. Our team members around the world provide exceptional service through a customer-centric approach, leveraging technology and human empathy to create meaningful connections.
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as Government Call Center Operators. This entry-level position offers full, comprehensive training, making it perfect for those new to the workforce or looking for a career change. You will be instrumental in providing information and assistance to the public on behalf of government programs and services, ensuring a positive and helpful experience for every caller.
Key Responsibilities
- Answer incoming calls from the public regarding government services and programs.
- Provide accurate, clear, and concise information based on established guidelines and resources.
- Document all caller interactions accurately in the system.
- Escalate complex inquiries to the appropriate department or specialist.
- Maintain a high level of professionalism, empathy, and patience with all callers.
- Adhere to privacy and confidentiality protocols for sensitive information.
- Actively participate in ongoing training and development sessions.
Required Skills
- Excellent verbal communication skills in English.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Strong listening and problem-solving abilities.
- Empathetic and customer-focused approach.
- Ability to learn new information quickly and adapt to changes.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or call center environment (not required, but a plus).
- Bilingualism (English and French) is considered a strong asset for some roles.
Perks & Benefits
- Comprehensive paid training program.
- Competitive hourly wage.
- Full health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for career growth and advancement within the company.
- Employee assistance program and wellness initiatives.
- Positive and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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