Hospice Intake Coordinator – Compassionate Administrative Role

About the Company

Calvary Health Care is a not-for-profit organisation and a leading provider of health, community and aged care services in Australia. With over 135 years of experience, we are committed to providing compassionate care to the most vulnerable, with a special focus on palliative care and end-of-life support. Our values of hospitality, healing, stewardship, and respect guide everything we do, creating a supportive and caring environment for both our patients and our staff.

Job Description

We are seeking a dedicated and compassionate Hospice Intake Coordinator to join our growing team in Parramatta. This critical administrative role involves being the first point of contact for patients and their families seeking hospice services. You will be responsible for managing the intake process from initial inquiry through to admission, ensuring a seamless and supportive transition for those in need of our specialist palliative care. This role requires exceptional organizational skills, a empathetic approach, and the ability to handle sensitive information with the utmost discretion and professionalism.

Key Responsibilities

• Serve as the primary point of contact for all hospice service inquiries, providing clear and compassionate information.
• Conduct initial screenings and gather necessary patient information for eligibility assessment.
• Coordinate and schedule intake appointments, assessments, and admissions processes.
• Accurately complete and maintain all intake documentation, ensuring compliance with regulatory standards.
• Liaise effectively with referring healthcare professionals, patients, families, and internal care teams.
• Provide administrative support to the hospice care team, including scheduling, record-keeping, and communication.
• Maintain confidentiality of all patient information in accordance with privacy regulations.
• Educate families and patients on hospice services, benefits, and the intake process.
• Participate in team meetings and contribute to continuous improvement initiatives for the intake process.

Required Skills

• Proven administrative experience, preferably in a healthcare or client-facing role.
• Exceptional communication and interpersonal skills, with a compassionate and empathetic approach.
• Strong organizational skills and attention to detail, capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry systems.
• Ability to work independently and as part of a multidisciplinary team.
• High level of discretion and ability to handle sensitive information confidentially.
• Demonstrated commitment to providing high-quality, person-centred care.

Preferred Qualifications

• Certificate or Diploma in Health Administration, Medical Office Administration, or a related field.
• Previous experience in palliative care, hospice, or aged care settings.
• Familiarity with medical terminology and healthcare record systems.
• Experience with scheduling software and electronic medical records (EMR).

Perks & Benefits

• Competitive salary packaging options and employee benefits.
• Opportunities for professional development and career growth within a national organisation.
• Supportive and collaborative team environment focused on compassionate care.
• Employee Assistance Program (EAP) for health and wellbeing support.
• Access to a range of employee discounts and wellness programs.
• Modern facilities in a convenient Parramatta location.

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