About the Company
Rydges Mount Isa is a premier destination for business and leisure travelers in the heart of Queensland’s Outback. We pride ourselves on delivering exceptional guest experiences through our comfortable accommodations, modern facilities, and dedicated team. As part of the wider Rydges Hotels & Resorts group, we offer a supportive and dynamic work environment with opportunities for growth and development.
Job Description
We are seeking a dedicated and enthusiastic Hotel Guest Service Agent to join our professional team at Rydges Mount Isa. This full-time role is essential for creating a welcoming atmosphere and ensuring a seamless experience for all our guests from check-in to check-out. The ideal candidate will possess excellent interpersonal skills, a proactive attitude, and a genuine passion for hospitality. This position requires flexibility to work various shifts, including mornings, evenings, weekends, and public holidays, to support our 24/7 operations.
Key Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage guest reservations, cancellations, and modifications with accuracy.
- Handle guest inquiries and resolve issues promptly and professionally to ensure guest satisfaction.
- Process payments, manage cash float, and balance daily transactions.
- Provide information about hotel services, facilities, and local attractions.
- Answer incoming calls and direct them appropriately.
- Maintain a clean and organized front desk area.
- Collaborate with other departments to ensure smooth hotel operations.
- Adhere to all hotel policies, procedures, and safety standards.
Required Skills
- Proven customer service experience, ideally in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and ability to learn new software quickly.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- A professional and friendly demeanor.
- Flexibility to work a rotating shift schedule.
Preferred Qualifications
- Previous experience in a hotel front desk or guest service role.
- Knowledge of property management systems (PMS) such as Opera or Fidelio.
- Certificate or Diploma in Hospitality Management.
- Ability to communicate in a second language.
Perks & Benefits
- Competitive annual salary.
- Staff discounts on accommodation and food & beverage across the Rydges network.
- Comprehensive training and professional development opportunities.
- Career progression pathways within a leading hospitality group.
- Provided uniform.
- Supportive and inclusive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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