About the Company
Barnsley Metropolitan Borough Council is dedicated to serving the community of Barnsley, providing essential services and support to its residents and businesses. We are committed to fostering a thriving, inclusive, and sustainable borough where everyone has the opportunity to succeed. Our team works collaboratively to deliver high-quality, efficient, and compassionate services, ranging from education and social care to planning and environmental health. Join us in making a real difference to the lives of people in Barnsley.
Job Description
We are seeking a dedicated and customer-focused Local Council Tax Advisor to join our busy Revenue and Benefits team. In this pivotal role, you will be the first point of contact for residents, providing expert advice and support on all aspects of Council Tax. This is a customer-facing position, requiring excellent communication skills and a commitment to delivering outstanding service. You will help ensure that residents understand their liabilities and entitlements, process payments, and assist with enquiries, playing a crucial part in the effective administration of local council finances. Full benefits package is included.
Key Responsibilities
- Provide accurate and timely advice to residents regarding Council Tax liabilities, exemptions, discounts, and payment options.
- Handle a high volume of customer enquiries via face-to-face interactions, telephone, and written correspondence.
- Process Council Tax payments, set up payment plans, and manage direct debits.
- Investigate and resolve customer queries and complaints efficiently and courteously.
- Update and maintain Council Tax records with accuracy and attention to detail.
- Liaise with other council departments and external agencies as required to resolve complex issues.
- Assist with the recovery of outstanding Council Tax in accordance with council policy and statutory regulations.
- Maintain up-to-date knowledge of relevant legislation, policies, and procedures related to Council Tax.
- Contribute to continuous improvement initiatives within the team and department.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a patient and empathetic approach.
- High level of accuracy and attention to detail.
- Good numeracy skills and ability to handle financial information.
- Proficiency in using IT systems, including Microsoft Office applications.
- Ability to work effectively under pressure and manage competing priorities.
- Problem-solving skills and a proactive attitude.
Preferred Qualifications
- Previous experience in a customer service or advisory role, particularly within a public sector or local government setting.
- Knowledge of Council Tax legislation and local government finance.
- Experience using specialist Council Tax or benefits software systems.
- NVQ Level 3 in Customer Service or a related field.
Perks & Benefits
- Generous Local Government Pension Scheme.
- Minimum 26 days annual leave plus bank holidays, increasing with service.
- Access to a comprehensive Employee Assistance Programme.
- Opportunities for professional development and continuous training.
- Flexible working arrangements (subject to service needs).
- Cycle to Work scheme.
- Discounts on local services and retailers.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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