About the Company
Radiant Rejuvenation MedSpa is a premier destination for advanced aesthetic treatments and wellness services in Plano, TX. We are dedicated to providing an unparalleled client experience, combining cutting-edge technology with personalized care in a luxurious and serene environment. Our team of skilled professionals is committed to helping clients achieve their aesthetic goals with natural-looking, beautiful results. We pride ourselves on exceptional service and fostering a supportive, upscale atmosphere for both our clients and our staff.
Job Description
We are seeking a highly organized, professional, and client-focused Med-Spa Coordinator to join our esteemed team. This pivotal role is the first point of contact for our discerning clientele, requiring an individual who embodies warmth, efficiency, and a deep understanding of luxury service standards. You will manage daily operations of the front desk, ensure seamless client flow, handle scheduling, and provide administrative support, all while upholding the high-end reputation of Radiant Rejuvenation MedSpa. This is an excellent opportunity for someone passionate about the aesthetics industry and dedicated to delivering a superior client journey.
Key Responsibilities
- Warmly greet and welcome all clients and visitors, ensuring an exceptional first impression.
- Manage a multi-line phone system, handle inquiries, and direct calls appropriately.
- Efficiently schedule and confirm appointments, manage cancellations, and maintain provider schedules.
- Process client check-ins and check-outs, including handling payments and managing client accounts.
- Educate clients on our services, products, and membership options with expertise and enthusiasm.
- Maintain the cleanliness and presentation of the reception area and common spaces.
- Assist with inventory management for retail products and office supplies.
- Handle client concerns and feedback with professionalism, escalating when necessary.
- Perform general administrative duties, including data entry, filing, and preparing reports.
- Support marketing initiatives by distributing promotional materials and informing clients of specials.
Required Skills
- Minimum of 2 years of experience in a client-facing role, preferably in a high-end service environment (e.g., hospitality, spa, medical office).
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency in scheduling software and basic office applications (e.g., Microsoft Office Suite).
- Strong organizational skills and meticulous attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A professional demeanor and appearance consistent with a luxury med-spa brand.
- Proven ability to provide outstanding client service and build lasting relationships.
Preferred Qualifications
- Prior experience in a medical spa, dermatology office, or plastic surgery practice.
- Familiarity with med-spa treatments, products, and industry terminology.
- Experience with electronic health record (EHR) systems or specific med-spa management software (e.g., Mindbody, Booker).
- Associate's or Bachelor's degree in business, hospitality, or a related field.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Significant discounts on med-spa services and retail products.
- Ongoing training and professional development opportunities in the aesthetics industry.
- A beautiful, supportive, and collaborative work environment.
- Employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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