About the Company
Southern Coast Community Hub is a vital not-for-profit organisation dedicated to enriching the lives of individuals and families across the Southern Coast region of South Australia. We provide a range of essential services, programs, and support networks, fostering a strong, connected, and resilient community. Our mission is built on compassion, integrity, and a commitment to making a tangible positive impact every day. Join our professional and supportive team where your work directly contributes to community well-being.
Job Description
We are seeking a dedicated and organised Membership Support Assistant to join our professional team at Southern Coast Community Hub. In this essential role, you will be the first point of contact for our valued members, providing exceptional service and administrative support. You will play a crucial part in ensuring our members feel connected, informed, and supported, contributing directly to the smooth operation and success of our community programs. This position requires strong communication skills, attention to detail, and a genuine passion for supporting a not-for-profit mission.
Key Responsibilities
- Serve as the primary point of contact for member inquiries via phone, email, and in-person, providing accurate information and courteous assistance.
- Process new membership applications, renewals, and updates efficiently and accurately within our database system.
- Maintain comprehensive and up-to-date member records, ensuring data integrity and confidentiality.
- Assist with the coordination and communication of member events, workshops, and activities.
- Prepare and distribute member correspondence, newsletters, and promotional materials.
- Handle member feedback, concerns, and complaints with empathy and professionalism, escalating issues as necessary.
- Support the broader administrative functions of the office, including filing, data entry, and report generation.
- Collaborate with other team members to ensure a cohesive and positive experience for all members.
- Contribute to the continuous improvement of membership processes and services.
Required Skills
- Proven experience in an administrative support or customer service role (minimum 12 months).
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively both independently and as part of a team.
- Demonstrated empathy and patience when interacting with diverse individuals.
- High level of integrity and ability to handle confidential information.
Preferred Qualifications
- Experience working within a not-for-profit or community-based organisation.
- Familiarity with CRM or membership management software.
- A passion for community development and social impact.
- Relevant administrative or business qualification.
Perks & Benefits
- Competitive salary package.
- Meaningful work that directly benefits the community.
- Supportive and collaborative team environment.
- Opportunities for professional development and growth.
- Access to employee assistance programs.
- Generous leave entitlements.
- Flexible work arrangements considered.
- On-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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