About the Company
The Royal Flying Doctor Service of Australia (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world, providing primary health care and emergency services to people in rural and remote Australia. With a rich history of over 90 years, the RFDS delivers essential health services that bridge the vast distances of the Australian outback. Our mission is to provide peace of mind to anyone living, working or travelling in rural and remote Australia. We are a not-for-profit organisation, relying on fundraising, government support, and the generosity of our members and donors to continue our life-saving work.
Job Description
Are you passionate about making a difference within a vital not-for-profit organisation? The Royal Flying Doctor Service of Australia is seeking a dedicated and enthusiastic Membership Support Assistant to join our professional team in Griffith, NSW. In this crucial role, you will be the first point of contact for our valued members and donors, providing exceptional administrative support and contributing directly to the smooth operation of our membership programs. This is an exciting opportunity to use your administrative and customer service skills to support a cause that truly impacts lives across Australia.
Key Responsibilities
- Respond to member and donor inquiries via phone, email, and mail in a professional and timely manner.
- Process membership applications, renewals, and updates with accuracy.
- Maintain and update member databases, ensuring data integrity and confidentiality.
- Assist with administrative tasks related to fundraising campaigns and donor engagement initiatives.
- Prepare and send out membership communications, including welcome packs and newsletters.
- Support the wider team with general office administration as required.
- Handle and resolve member complaints or issues, escalating when necessary.
- Process donations and issue receipts.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated ability to maintain high levels of accuracy and attention to detail.
- Strong organisational and time management skills.
- Ability to work effectively both independently and as part of a team.
- A genuine desire to contribute to a not-for-profit mission.
- Previous experience in an administrative or customer service role (minimum 12 months).
Preferred Qualifications
- Experience with CRM software (e.g., Salesforce, Raiser's Edge).
- Understanding of the not-for-profit sector and fundraising principles.
- Certificate III or IV in Business Administration or a related field.
Perks & Benefits
- Competitive salary packaging options available for not-for-profit organisations.
- Opportunity to work with a highly respected and impactful national organisation.
- Supportive and collaborative team environment.
- Ongoing professional development opportunities.
- Employee Assistance Program (EAP).
- Generous leave entitlements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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