About the Company
Holiday Inn Express Waterbury is a leading hotel dedicated to providing comfortable accommodations and exceptional service to our guests. We pride ourselves on fostering a supportive and inclusive environment where every team member can thrive. Join our team and be a part of delivering memorable experiences!
Job Description
Are you a night owl looking for a rewarding role where you can make a real difference? Holiday Inn Express Waterbury is seeking a dedicated and reliable individual to join our team as a Night Porter. This is an entry-level position, and we offer full, comprehensive training – no prior hotel experience is necessary! If you have a strong work ethic, a friendly demeanor, and are eager to learn, we encourage you to apply. As a Night Porter, you will be crucial in ensuring the safety, security, and comfort of our guests during the overnight hours, providing a seamless experience from check-in to check-out.
Key Responsibilities
- Conduct regular security walks and patrols of the hotel premises.
- Assist guests with late-night check-ins and early check-outs.
- Handle guest inquiries and requests with professionalism and efficiency.
- Respond to and resolve guest issues and emergencies in a calm and timely manner.
- Set up and clear away breakfast areas as required.
- Perform light cleaning and tidying of public areas.
- Monitor security cameras and alarm systems.
- Prepare and distribute wake-up calls.
- Ensure all hotel policies and procedures are adhered to.
- Complete end-of-day reports and handover to the morning shift.
Required Skills
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Reliable and punctual with a strong sense of responsibility.
- Basic computer proficiency.
- Ability to lift up to 25 lbs and stand/walk for extended periods.
- Willingness to learn and adapt to new tasks.
- A positive attitude and a commitment to guest satisfaction.
Preferred Qualifications
- Previous customer service experience (any industry).
- Basic first aid knowledge.
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive paid training.
- Competitive hourly wage.
- Employee travel discounts at IHG properties worldwide.
- Opportunities for career advancement within the hospitality industry.
- Health, dental, and vision insurance options (for full-time employees).
- Paid time off and holiday pay.
- Friendly and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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