About the Company
The Highland Council is the local government authority for the Highland area of Scotland, headquartered in Inverness. Dedicated to serving its communities, the Council provides a wide range of essential public services, including education, social care, planning, environmental health, and housing. We are committed to fostering a supportive and inclusive environment for our employees, enabling them to make a significant positive impact on the lives of Highland residents.
Job Description
Join the Highland Council as a Public Sector Benefits Assessor and play a vital role in ensuring fair and accurate distribution of crucial financial support to our community members. This rewarding office-based position involves assessing eligibility for various public sector benefits, providing clear guidance to applicants, and processing claims efficiently and compliantly. We are looking for individuals with a keen eye for detail, strong communication skills, and a genuine desire to help others. Full training will be provided to ensure you have all the necessary knowledge and tools to succeed in this impactful role.
Key Responsibilities
- Accurately assess eligibility for a range of public sector benefits according to established guidelines and legislation.
- Process new benefit claims, reviews, and changes in circumstances, ensuring all documentation is complete and correct.
- Communicate clearly and empathetically with applicants, explaining decisions and providing necessary information regarding their claims.
- Maintain precise and confidential records of all interactions and assessments using relevant IT systems.
- Collaborate with internal departments and external agencies to resolve complex queries or discrepancies.
- Stay updated with changes in benefit legislation, policies, and procedures.
Required Skills
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to handle sensitive information with discretion and maintain confidentiality.
- A compassionate and client-focused approach.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in an office administrative role.
- Familiarity with public sector services or social welfare systems.
- Knowledge of benefits assessment processes (desirable, but not essential as full training is provided).
- Experience using database systems for record keeping.
Perks & Benefits
- Generous annual leave allowance.
- Local Government Pension Scheme.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Flexible working options (subject to service needs).
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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