About the Company
Telstra is Australia’s leading telecommunications and technology company, connecting millions of customers to the people and things that matter most. We are committed to fostering an inclusive and flexible work environment where every employee can thrive and make a real impact. Join us in shaping a connected future for Australia.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a supportive, remote work environment? Telstra is seeking enthusiastic individuals to join our team as Remote Customer Liaisons. This is a fantastic opportunity to start a rewarding career, providing essential support and building lasting relationships with our customers, all from the comfort of your home. You will be the friendly voice of Telstra, guiding customers through inquiries, resolving issues, and ensuring a positive experience with every interaction. Full training will be provided, making this an ideal role for individuals keen to develop their customer service skills.
Key Responsibilities
- Engage with customers over the phone, email, and chat to understand their needs and provide solutions.
- Respond to customer inquiries regarding products, services, billing, and technical support.
- Proactively identify opportunities to enhance the customer experience.
- Document all customer interactions accurately and efficiently in our systems.
- Collaborate with team members and other departments to resolve complex issues.
- Adhere to company policies and procedures, ensuring compliance and customer satisfaction.
- Maintain a high level of professionalism and empathy in all communications.
Required Skills
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- A genuine desire to help people and create positive customer experiences.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer literacy and comfort with navigating multiple software applications.
- A quiet, dedicated home workspace with reliable internet connection.
- Willingness to learn and adapt to new technologies and processes.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, call centre) is a plus, but not essential.
- Familiarity with CRM software or ticketing systems.
- Understanding of telecommunications products and services.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive paid training and ongoing professional development.
- 100% remote work flexibility, saving commute time and costs.
- Supportive team environment and access to digital collaboration tools.
- Generous employee discounts on Telstra products and services.
- Opportunity for career progression within a leading Australian company.
- Employee assistance program for personal and professional well-being.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.