About the Company
Goodwill Industries of Southern California is a non-profit organization dedicated to transforming lives through the power of work. We provide education, training, and job opportunities to individuals facing barriers to employment, helping them achieve self-sufficiency and dignity. With a strong commitment to community empowerment, we connect individuals with vital resources and support services across our region.
Job Description
We are seeking a dedicated and compassionate Remote Housing Assistance Coordinator to join our team. This vital role involves supporting individuals and families in navigating housing resources, applying for assistance programs, and securing stable living arrangements. As a fully remote position, you will work from the comfort of your home, utilizing technology to connect with clients and collaborate with team members. The ideal candidate possesses excellent organizational skills, empathy, and a strong commitment to service. Full benefits are provided to ensure your well-being and professional growth.
Key Responsibilities
- Conduct initial assessments of client housing needs and eligibility for various assistance programs.
- Guide clients through the application process for housing support initiatives (e.g., rental assistance, emergency housing, transitional housing).
- Maintain accurate and confidential client records in a digital database, ensuring data integrity and privacy.
- Liaise effectively with landlords, property managers, and community partners to identify available and suitable housing options.
- Provide comprehensive information and referrals to related support services, such as employment assistance, legal aid, and health services.
- Educate clients on tenant rights and responsibilities, as well as the terms and conditions of lease agreements.
- Track program outcomes, collect relevant data, and contribute to reporting requirements as needed.
- Actively participate in virtual team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.
Required Skills
- Excellent written and verbal communication skills, with the ability to convey complex information clearly.
- Strong organizational and time management abilities, capable of managing a diverse caseload.
- Proficiency in standard office software (e.g., Microsoft Office Suite, Google Workspace) and virtual communication tools.
- Ability to work independently and effectively manage tasks in a remote work environment.
- High degree of empathy, patience, and cultural sensitivity when interacting with diverse client populations.
- Basic understanding of housing assistance programs, social services, or community resource navigation.
Preferred Qualifications
- Associate's or Bachelor's degree in Social Work, Human Services, Public Administration, or a related field.
- Bilingual proficiency (especially Spanish, Armenian, or Korean) to better serve our diverse community.
- Prior experience with client management systems (CMS) or database software.
- Knowledge of local housing laws, regulations, and community resources specific to Southern California.
Perks & Benefits
- Comprehensive Health, Dental, and Vision Insurance plans.
- Generous Paid Time Off (PTO) and company-observed holidays.
- 401(k) Retirement Plan with a competitive company match.
- Life and Disability Insurance coverage.
- Employee Assistance Program (EAP) for personal and professional support.
- Opportunities for continuous professional development and training.
- A flexible and supportive 100% remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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